EHR Support Specialist. Job Description A challenging position assisting other providers and staff with planning, coordination, support, training and implementation of the Electronic Health Record for Practice Management clinics. Position is not solitarily HIS/ IT based; in addition the position will include performing multi-tasking clerical duties. All in an effort to create an effective and efficient work place in order to provide the best service and care to the patients of TJ Regional Health. Job Requirements Minimum Education - Associate or bachelor's degree in nursing Required Skills - Must have proficient computer skills, with ability to think quickly and problem solve within the database and the EHR software. Have driving self-motivation to research problems/complications that other users may have with software in order to quickly and accurately provide a solution. The ability to work on multiple on-going projects at the same time will be a necessity. Great communication skills that allow one to both train other staff and physicians within the EHR software; as well as communicate with patients, as needed, in a friendly and kind manner. Experience with Practice Management software Centricity is preferred. Minimum Work Experience - Three to five years of nursing experience with knowledge of Electronic Medical Records. - Preferred experience in clinical informatics. Mission, Service, and Values. Supports the hospital Mission, Service and Values. Essential Functions - Assist management and HIS staff in the implementation of the EHR software - Effectively trains users in the performance of their duties as required - Provides technical support and guidance to team members on EHR - Establishes and maintains regular communications with users throughout the company - Keeps management well informed of activities, needs, problems with software and/or user issues - Meets with practice management to modify specifications by physician users and remaining user community - Developing and management of EHR specific reporting - Attend any additional meetings/ training sessions, as needed or directed - Maintain patient confidentiality in compliance with HIPAA regulations - Facilitates and oversees the development of clinical workflows - Participates in performance monitoring, analysis, tuning and troubleshooting system hardware and software and escalating any issues to the appropriate resource for immediate correction. - Applies knowledge of nursing and informatics to assist in the ongoing modification of workflows to - develop, implement, and support workflows to achieve the organization's clinical quality goals. - Performs other job-related duties as assigned T. J Pledge.