As a member of the Community Development Department, the Administrative Level III - Community Development is responsible for assisting with a variety of administrative and technical tasks to support the mission, vision, goals, philosophies, and initiatives of the Community Development Department. The Administrative Level III - Community Development supports the department by serving as an information resource. The responsibilities in this position require highly professional interactions, including critical, complex, and sensitive communication with the public, contractors, and builders; and other clerical and technical duties such as logging in and routing building permits, maintaining files, creating and maintaining databases, spreadsheets, email, and phone correspondence. The Administrative Level III - Community Development is required to perform work in a manner consistent with and exemplary of the town’s PRIDE philosophy and the town’s Equal Opportunity Employment policy. SUPERVISION RECEIVED - The Administrative Level III - Community Development reports directly to the Community Development Director and may work under the direct supervision of the Community Development Department management team, to carry out assigned duties, functions, roles, and projects in both routine and complex circumstances. SUPERVISION EXERCISED No supervisory responsibilities or control exercised. Essential Job Functions ESSENTIAL JOB FUNCTIONS - The Administrative Level III - Community Development is assigned specific assignments, job duties, scope, authority, responsibility, roles, and requirements as determined by the town, department, division, and pursuant to laws, regulations, and practices. Individuals in this position must be able to successfully perform, be responsible for, and/or assist in the fulfillment of many job functions and duties with or without reasonable accommodations. They must exercise independent judgment with responsibility for the accuracy, timeliness, completeness, and assurance of proper quality control according to established procedures. The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all-inclusive: Effectively greets and assists customers at the Community Development counter to answer general inquiries and provide information. Performs a wide variety of correspondence via personal contact, email, and telephone; responds to requests for information in a timely manner; shows accountability and follows up with requests, as appropriate. Provides customers with clear, concise, and accurate information. Supports department by ensuring all internal customers receive timely and relevant information. Ability to appropriately handle multiple tasks, demands, and deadlines. Accurately maintains department files. Maintains log of Community Development applications received, makes copies and routes to other appropriate town staff and outside agencies, indicating types of reviews/approvals needed timely and accurately. Assists with open records requests within mandated timeframes. Establish and maintains good working relationships with contractors and builders, handling Community Development inquiries. Assists with the preparation of certificates of occupancy for completed buildings, as approved by department managers. Performs a variety of word processing duties, such as typing correspondence; designing, writing, editing, and preparing letters; preparing periodic department activity reports; drafting and maintaining forms. Operates a variety of office equipment, including computers and related software, calculator, photocopier, scanner, and related specialized office equipment. Performs other duties as assigned by the Director of Community Development or designees. OTHER DUTIES:Depending on organizational need, additional duties may include the following: May be involved in special projects that are directly or indirectly related to essential job functions. Consistently work safely, report, and address safety concerns in a timely manner. Ensures assigned tasks are completed daily and meet established deadlines. Provides front desk coverage for organizational support. Assisting other departments/divisions as necessary. May participate in town employee committees, projects, or assignments as required. Education, Knowledge, Skills, Abilities EDUCATION, EXPERIENCE AND FORMAL TRAINING Minimum of four (4) years of technical administrative experience in a related field, such as public or private business in Community Development (planning, engineering, etc.). Minimum high school diploma or equivalent. Previous customer service experience. Any equivalent combination of training and experience that provides evidence that the applicant possesses the required knowledge, skills, and abilities to perform the essential functions. LICENSES OR CERTIFICATES A valid Colorado Driver’s License that meets the Town of Windsor’s standards, or the ability to obtain upon hire. KNOWLEDGE, SKILLS, AND ABILITIES Must have excellent Microsoft Office skills including good knowledge of (Word, Excel, and PowerPoint). Must be capable of entering accurate information into Community Development software. Must have mathematical skills capable of accurately calculating Community Development fees. Ability to effectively communicate and interact with all levels of personnel, clientele, and visitors of the Town of Windsor. Ability to communicate effectively with employees and various facility users in order to establish and maintain positive working relationships. Ability to receive and respond to customer inquiries, requests, and complaints with professionalism, discretion, and diplomacy. Ability to maintain confidential records and discussions with Director and department managers. Ability to operate a variety of standard office equipment, e.g. copier, fax machine and personal computer. Ability to handle telephone calls and walk-ins in a courteous and professional manner, with a variety of people and temperaments in potentially stressful/high-volume situations. Demonstrated personal effectiveness, credibility, thoroughness, flexibility, and collaboration skills in adhering to and advancing the town’s visions, mission, and values. EQUIPMENT and MATERIALS USED - Materials and equipment used include, but may not be limited to the following:Equipment: Position requires the use of various equipment including staff vehicles, computers/tablets/other digital equipment, calculators, copiers, printers, multi-line telephone systems, Springbrook software systems, and similar Community Development software.