Lead and supervise FOH team members to ensure food and beverage service is timely, accurate, and minimally disruptive to gameplay. Monitor daily hospitality operations to maintain service standards, staff accountability, and guest satisfaction. Train and coach FOH staff on hospitality standards specific to a gaming environment, including serving etiquette, player interaction, and minimizing table disruption. Support beverage operations by overseeing bartenders and cocktail servers to ensure compliance with TABC regulations and consistency in beverage service. Assist with resolving service issues and guest concerns in a professional and timely manner. Partnership with General Manager. Serve as the primary FOH liaison between the dining room and kitchen team during daily operations. Communicate guest feedback regarding menu items, food quality, and service opportunities to the F&B and management team. Support the rollout and execution of menu updates, promotions, and special events by ensuring FOH staff are trained and prepared. Coordinate FOH logistics for tournaments, promotions, and member events including staffing, service flow, setup, and breakdown. Membership & Front Desk Operations. Oversee Front Desk operations to ensure a professional, welcoming, and efficient check-in experience for members and guests. Support front desk staff with escalated guest issues, special requests, and membership-related concerns. Build relationships with regular members and VIP guests to foster a high-touch hospitality environment. Utilize membership and POS systems to support guest recognition, operational efficiency, and service personalization. Facility & Ambiance Management. Actively manage the floor environment by monitoring cleanliness, service flow, lighting, music levels, and overall club ambiance. Ensure all public areas including gaming floor, restrooms, dining areas, and common spaces meet cleanliness and presentation standards. Coordinate with porter and janitorial staff to maintain a clean and organized facility throughout operating hours. Team Management. Create and manage FOH schedules based on business demands, tournaments, and peak operating hours. Create or update FOH procedures. Assist with FOH inventory controls and operational procedures related to beverage and service operations. Ensure accurate POS usage, order entry, tip reporting, and adherence to cash handling procedures. Job Details. Job Type: Full-time. Expected hours: 40-50 hours per week.