Works collaboratively with pathologists and clinical and administrative leadership to ensure laboratory services effectively support the clinical and safety initiatives of the enterprise. Directs and oversees efficient operations including acting as a liaison to lab leadership. Maintains competency in all test systems and processes in defined discipline for area of responsibility. Serves as competency assessor and department subject matter expert. Identifies, develops, and implements performance improvement processes to enhance patient satisfaction, teammate engagement and physician satisfaction. Plans and actively participates in implementation of standards and systems to enhance quality, consistency, efficiency, and timeliness in areas of responsibility. Fosters innovation to support both current and future needs. Ensures all operations and policies are in accordance with all local, state, and federal laws, regulations, and accreditation requirements including Clinical Laboratories Improvement Act, College of American Pathologists, Occupational Safety and Health Administration, Food and Drug Administration, Joint Commission, and other applicable regulatory and accrediting agencies. Develops processes to ensure continual inspection readiness. Develops and maintains effective communication. Collaborates with other leadership to provide excellent customer service. Accountable for accuracy of test results, efficient operations, proper staffing levels, and resource utilization. Selects, coaches, and develops team. Sets clear expectations to inspire and motivate the team. Manages performance by recognizing achievement, providing feedback, and administering progressive discipline when necessary. Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations. Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that people actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business. Licensure, Registration, and/or Certification Required:Medical Laboratory Scientist (MLS) certification issued by the American Society for Clinical Pathology Board of Certification (ASCP (American Society for Clinical Pathology) BOC), or Medical Technologist (MT) certification issued by the American Society for Clinical Pathology (ASCP), Molecular Certification (MB), Cytology Certification (CT), Microbiology Certification (M), Histology (HTL), Cytogenetics (CG), Histocompatibility CHT (ASHI/ ACHI), etc. as appropriate for area of responsibility). Education Required:Bachelor's Degree in Clinical Laboratory Sciences or Medical Technology or equivalent Experience Required:Typically requires 3 years of experience in technical laboratory services and operations. Knowledge, Skills & Abilities Required:? Demonstrated leadership skills including decision making, delegation, team building, customer service, and conflict resolution. Knowledge of regulatory compliance, accrediting and licensing agency requirements. Intermediate computer skills including knowledge and experience with laboratory information systems. Excellent organization and communication skills.