Verifies member information and inputs data for the pharmacists. Educates members about prescriptions and medication resources or assistance programs. Educates members on medication adherence-related topics to align closely with STA - Rs Ratings and HEDIS quality measures. Assists members with scheduling their preventive test/screenings and medication resources or assistance programs. Makes outreach to members or providers to close care gaps and improve outcomes. Minimum Requirements: Requires H. S. diploma or equivalent and minimum of 2 years of pharmacy experience; or any combination of education and experience, which would provide an equivalent background. Requires an active, professional license, if required by state law, State Pharmacy Technician Certification or National Certification based on applicable state(s) requirements, to practice as a Pharmacy Technician within the scope of practice in a state or territory of the United States. Preferred Skills, Capabilities and Experiences:Experience communicating with and supporting Medicare members preferred. Call center experience with high call volumes preferred. Experience in discussing medication adherence preferred. Proficient in computer systems and multitasking preferred. Patient care experience preferred. For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills. Job Level:Non-Management Non-Exempt. Workshift:2nd Shift (United States of America)