This position provides support to the OPERATION MANAGER II-SES-and RECORDS MANAGER ANALYST-SES to ensure the smooth operation of the department. Interviews clients, evaluates income, family status and insurance to determine need and eligibility for health department services, PEPW Medicaid, and /or FP Waiver Medicaid. Initiates and completes necessary forms to open electronic charts, document eligibility and process yearly financial eligibility updates. Uses Availity and FLMMIS to verify current coverage of insurance. Uses WAGES, Unemployment, Medicaid System, and client paystubs or other financial documentation to determine client SFS. Checks clients in for appointments. Provides information on various clinic services and eligibility for those services. Assist clients who want to change from their current provider to the health department as their primary care provider. Assist clients with completing the Healthy Kids application. Inputs client's original demographic information into HMS via FL SHOTS. Updates demographics in both systems as changes occur. Ensures appropriate verification of client identification and changes are scanned into electronic chart. Ensures all records and lab slips have updated labels before routing client to clinic. Ensures correct client status is designated on each electronic chart every visit. Performs Medical Release through appointments in QFLOW. Schedules appointments (including Foreign Travel) via walk-in clients, and client calls and messages. Registers new clients for appointments through FL SHOTS. Schedules existing clients requesting appointments through HMS. Ensure insurance and eligibility requirements for Health Department services are verified each time a client calls for an appointment. Queries patients to determine the proper clinic for services. Checks clients in for shots, PP - Ds, Quantiferon, and shot transfers. Updates demographic info, verifies insurance, adds/updates insurance into HMS, and adds additional family members into household. Processes shot record transfers into FLSHOTS including foreign and out of state records. Answers multi-line switchboard, ensuring calls are answered promptly, professionally, courteously, and are routed to the appropriate areas. Performs receptionist duties for QLOW, including verifying, scheduling, adding, and checking appointments into the system. Acts as front-line receptionist assisting clients with information regarding the Health Department, checking Medicaid and third-party insurance to ensure eligibility for HD services, making appointments, and performing any additional duties not specifically designated here to ensure smooth front desk flow. Provides back-up/rotates coverage for the switchboard, front desk and appointment desk, assisting with breaks and coverage during staff absences and extended clinic hours as scheduled. Performs related work as required. Backs up other Medical Records staff as needed. Scans all clinical documents into HMS. Utilizes progress note to advise other DOH staff of additional approval and/or actions that need to be performed on client case. Ensures HEDIS calls are made, letters sent if appropriate and logged correctly. Evaluates clients for Refugee Health Program (RHA) eligibility by reviewing county of origin, date of entry, type of entry, etc., collects appropriate paperwork or reviews website for I-94 documentation, updates alien number, schedules initial and follow-up appointments and immunization appointments, uses appropriate service codes to indicate status of client (i.e., no show, completed), checks clients in, and processes medical releases. Interprets and returns call for program. Provide coverage to SW and Alachua Clinics, if necessary. Responsible for securing the designated information sets for purposes of protecting confidentiality, data integrity, and appropriate access for all information, both confidential and public record, which is stored in hard copy or electronic format. Other duties or tasks assigned by management. Required Knowledge, Skills, and Abilities: Knowledge of computer software (EHR, Microsoft Word, Excel, HMS, FLMMIS, FLSHOTS, AVAILITY, WAGES, 3rd party insurance websites). Strong customer service skills, ability to work with the public. Ability to work collaboratively within a team environment. Skilled at data entry. Detail oriented. Qualifications: Minimum – Must have a high school diploma or its equivalent. Must be willing to work an 8-hour shift that may start as early as 7:30 am and end as late as 5:00 pm, Monday through Friday, with a ½ lunch. Must have at least one year of experience using computers and computer programs such as Word, Excel, or Medical Client databases. Preferred – Knowledge of Immunizations, Medical Release, and electronic health records. Experience verifying Florida Medicaid, Medicare, or third-party insurance coverage through FLMMIS, Availity or other electronic method. Experience scheduling appointments through an Electronic Health Record. Experience with Florida Shots. Bilingual Florida Department of Health Mission, Vision, and Values: Mission: To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts. Vision: To be the Healthiest State in the Nation. Values: I nnovation: We search for creative solutions and manage resources wisely. C ollaboration: We use teamwork to achieve common goals & solve problems. A ccountability: We perform with integrity & respect. R esponsiveness: We achieve our mission by serving our customers & engaging our partners. E xcellence: We promote quality outcomes through learning & continuous performance improvement. Where You Will Work: 224 SE 24th Street Gainesville FL The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including: Annual and Sick Leave benefits; Nine paid holidays and one Personal Holiday each year; State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options; Retirement plan options, including employer contributions (For more information, please click Flexible Spending Accounts; Tuition waivers; And more! For a more complete list of benefits, including monthly costs, visit Please be advised: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility. Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days. All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.