Core Responsibilities and Essential Functions:Customer Service:- a. In Adherence to our AIDET principles, the FOS will greet patients and guests in a warm, friendly manner in person or on the telephone; identifying self and practice.- b. Answering incoming calls; directing to appropriate personnel, taking messages when appropriate within the EHR, handling non-clinical processes, and scheduling patient appointments as requested.- c. Communicating quickly and often with patients, if there is a delay or wait for patient care.- d. Working with both clinical staff and providers in a team approach.- e. Managing patient call wait times; being alert to queues in the system, responding to voicemails and messages timely, offer options to call patients back, if they are on hold too long Operations/ Revenue Cycle:- a. Registering/scheduling patients for appointments; ensuring patient insurance eligibility through Experion, checking in patients, scanning insurance cards and ID into the EHR, and ensuring completion of all necessary paperwork.- b. Collecting co-pays and any outstanding balances, adherence to the WMG LD 90 cash management policy.- c. Managing cash allowance; verifying opening balance, ensuring all correct change and collections are made and accounted for, accurately balancing superbills/posting report with bank bag for each daily close.- d. Checking patients out; collecting any deductibles or self pay account balances, setting up payment arrangements on balances, and/or scheduling next appointment visits- e. Contacting patients for appointment reminders Administrative:- Coordinating with the clinic for pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests- Other duties as assigned by management. Required Minimum Education:High school diploma or equivalent. Required. Required Minimum Experience:1-2 years administrative front office experience in a physician practice or health care setting Preferred and. Previous customer service experience Required.