Responsible for maintaining high customer retention, customer satisfaction and monitoring customer complaints. Contact service customers after their visit to monitor quality control and satisfaction Contact customer on the day following delivery of vehicle. Make sure proper managers have received copies of any written complaints. Keep records of all customer complaints and solutions. Assist in resolving customer complaints, which can not be handled by Sales Consultants, Service Advisors, Managers. After putting a dissatisfied customer in contact with the appropriate personnel, follow up with all parties involved to determine what actions were taken. Continue follow up until complaint is completely resolved. Prepare delivery call reports for Customer Relations Manager. Print and distribute customer related reports. Provide feedback for improving the new vehicle delivery process through follow up calls with the customer per their responses. Responsible for making sure surveys are taken care of in a timely manner. Help the Parts Department with tracking, notifying customers when parts are in and help to develop a follow up system of special order parts that are not being attended to. Demonstrates behaviors consistent with the Company's Vision, Mission, and Values in all interactions with Customers, Associates and Suppliers What are the requirements for this job? High school diploma or equivalent. Must meet Company's requirements for employment. Prolonged periods of personal computer usage and data entry. Adheres to all company policies, procedures and safety standards. Possess excellent verbal and written communication skills. Must have excellent phone skills and organizational skills. Two years customer service experience (preferred)Professional appearance Our Associates have many opportunities for career growth and development Coast-to-Coast. Exciting Benefits and Perks Await You:Competitive compensation and 401 k matching. Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits. Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and Auto. Gear. Access amazing deals and discounts through You. Decide, a website with offers from top providers and retailers. Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide. AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.