Focus on customer service and continually strive to perform the duties of their job in a manner that will result in optimal patient satisfaction? Exhibit proven ability to facilitate change? Receive and greet visitors and interacts with courier daily? Identify, develop and participate in process improvement opportunities within the home health agency that will enhance the quality of service we provide? Attend compliance training and adhere to the organization's standards of conduct, policies, and procedures. Process outgoing mail and separate mail to appropriate locations? Answer, screen and direct calls to appropriate staff or takes message? Type and proof correspondence, minutes and reports as directed? Relay information from patients, hospitals, physicians, families, and visitors by phone or voicemail. Perform duties and job responsibilities in a fashion which coincides with the service management philosophy of UPMC towards patients, visitors, staff, peers, physicians and other departments within the organization. Schedule: Monday-Friday, 7:30 am - 4:30 pm three days/week; one day 7:30 am-5:30 pm (to be determined); Friday 7:30 am-3 pm. Completion of High school diploma or GED. Able to use computer software applications such as word processing and use of basic office equipment. Able to provide information in a clear and concise manner. Prefer Business course background including typing, filing, business math and business English. Experience with a telephone system. Licensure, Certifications, and Clearances:? Act 31 Child Abuse Reporting? Act 33? Act 34? Act 73 FBI Clearance.