Maintains current knowledge of patient scheduling, registration/intake processes and systems, medical necessity review, insurance eligibility verification and authorization, and billing models. Continuously evaluates and is expected to be actively involved in ensuring all patient access operations are well-managed, delivering excellence in quality standards, consistently meeting the organizations and client expectations. Conduct routine reviews of work completed; leveraging findings to identify training needs for system education, industry updates and changes in processes and protocols. Must become the expert on respective clients, regional payer trends and overall client specifics. Maintains thorough understanding of health insurance and government programs. Assist with implementation and onboarding tasks to ensure the process is efficient, timely, and smooth for our clients. Effective critical thinking, problem solving and decision-making skills. Flexible work style, tactful, poised, and patient. Ability to handle a heavy workload, multiple requests, interruptions, and short deadlines in a positive manner, establishing priorities for effective work completion. Adapts quickly to changing conditions, assimilating new processes into job functions, and taking ownership. Other duties as assigned. Required Skills:3 years Patient Access or Revenue Cycle experience in a healthcare related industry with Ambulatory Surgical Center or Outpatient hospital experience preferred. Must have prior verification, authorization or financial counseling experience with an understanding of Revenue Cycle Processes, cause and effect on A/ R and cash results. Sound judgement and strong skills with respect to interpersonal relations, critical thinking, problem solving and analysis. The ability to communicate effectively, both verbally and in writing, with internal and external clients. Work independently to identify and resolve complex client problems. Excellent knowledge of health care billing procedures, documentation, regulations, payment cycles and standards. Must be proficient in computer skills necessary to perform job duties and must have strong knowledge of computerized billing systems. Intermediate knowledge of Word, Excel, PowerPoint, Access, and Outlook. Must possess positive attitude to enhance a cooperative and energetic work environment. Advantx, Vision, HST, Cerner, SIS Complete, Waystar experience preferred. Familiarity with Availity, Evicore, Rev. Cycle Pro and Payer Portals preferred.