Include, but are not limited to: Provide strategic leadership and operational oversight, including recruitment, training, development, and performance management to drive a strong service culture and team engagement Oversee financial performance through budgeting, labor management, cost control, inventory, and forecasting to maximize efficiency and profitability Ensure consistent adherence to service standards, conducting inspections and implementing action plans based on quality audits and guest feedback (e.g., Forbes, LQA, employee surveys) Collaborate cross-functionally with Sales, Reservations, Catering, and Front Office to manage arrivals, departures, VIP guests, and group operations Maintain a visible presence with guests, handling escalated concerns, driving service recovery, and fostering loyalty through proactive engagement Champion employee engagement and culture through hands-on leadership and relationship building across teams and the local community Coordinate operations across departments to ensure seamless service delivery and support overall guest experience excellence Lead capital projects and long-term improvements for guest rooms and public spaces to maintain quality, functionality, and brand standards And More! WHAT TO BRING Successful candidate must possess legal work authorization in United States (unless the candidate is currently in a managerial position at another Four Seasons location as they may qualify for a L-1 Visa sponsorship) The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Holidays and weekends availability is required. Hawaii Driver’s License and Hawaii Driver's Abstract is required for this role Ability to stand for extended periods, lift up to 50 lbs, and push/pull as needed during shifts Extensive knowledge of Rooms Division operations with strong expertise in Housekeeping, Front Desk, Guest Services, and Concierge. JOIN OUR ‘OHANA & ENJOY OUR AMAZING