In a complex and rapidly evolving Revenue Cycle environment, focus is everything. The Director of Revenue Cycle Performance Excellence ensures that focus is not accidental—but designed, governed, and sustained. This role brings structure to strategy, clarity to performance, and discipline to execution across Henry Ford Health’s centralized Revenue Cycle organization. The Director of Revenue Cycle Performance Excellence is responsible for owning, maintaining, and advancing the Henry Ford Health Revenue Cycle Performance Playbook, ensuring alignment between enterprise strategy, performance priorities, and execution across the centralized revenue cycle operating model. This role serves as the performance center for Revenue Cycle—partnering with operational leaders, analytics, transformation, and executive stakeholders to define strategic priorities, monitor performance, and drive sustained improvement. The Director ensures that revenue cycle initiatives are prioritized, sequenced, and governed through a consistent framework that delivers measurable financial and operational outcomes. Operating under the AVP, Revenue Cycle Performance & Strategic Partnerships, the Director plays a critical role in setting the performance agenda, enabling transparency, and ensuring that enterprise focus remains on the highest value opportunities across the revenue cycle. Key Responsibilities. Revenue Cycle Performance Playbook Ownership. Own and maintain the Revenue Cycle Performance Playbook, ensuring it reflects current enterprise priorities, strategic initiatives, and performance targets. Ensure the playbook serves as the single source of truth for revenue cycle priorities, initiatives, dependencies, and expected outcomes. Regularly refresh the playbook to reflect evolving system strategy, integration milestones, and industry headwinds. Strategic Priority Setting & Governance. Partner with the AVP and Revenue Cycle executive leadership to define and sequence strategic priorities across revenue cycle domains. Facilitate governance forums to review initiative progress, risks, interdependencies, and resource alignment. Ensure disciplined intake, prioritization, and decision making for new revenue cycle initiatives. Enterprise Performance Management. Monitor enterprise revenue cycle performance trends, identifying gaps, risks, and emerging opportunities. Partner with analytics and operational teams to ensure performance metrics, benchmarks, and dashboards align to playbook priorities. Support executive level performance reviews by translating data into clear insights, narratives, and recommendations. Cross Functional Alignment. Work closely with Revenue Cycle operations, analytics, transformation, IT, and finance teams to ensure alignment between performance goals and execution plans. Ensure that improvement efforts reinforce standardization, scalability, and long-term sustainability across the centralized model. Act as a connector across functions to prevent fragmentation and competing priorities. Continuous Improvement & Value Realization. Track and validate value realization associated with playbook initiatives, including revenue lift, cash acceleration, and cost to collect improvements. Identify opportunities to accelerate results or course correct initiatives that are not delivering expected outcomes. Support the evolution of performance management practices to reflect changing business needs and maturity. Executive Communication & Transparency. Develop clear, concise performance narratives for senior leadership, including the CRO and Revenue Cycle VPs. Ensure transparency in progress, trade-offs, and outcomes across the revenue cycle portfolio. Reinforce a performance driven culture grounded in data, accountability, and shared ownership. Leadership & Collaboration. Lead through influence and credibility rather than direct operational control. Partner closely with Directors and leaders across Revenue Cycle to align performance efforts. Support and mentor team members involved in performance management, analytics, and strategic initiatives. Education & Experience Required. Bachelor’s degree in healthcare administration, business administration, finance, or a related field (required). Master’s degree (MBA, MHA, or related) preferred. Minimum of (7) seven years of progressive experience in healthcare revenue cycle, performance improvement, planning, management consulting, strategy, or transformation roles . years leading people, teams or complex initiatives. Strong understanding of centralized revenue cycle operating models and performance metrics. Proven ability to partner with senior leaders and drive alignment across matrixed organizations. Exceptional analytical, communication, and executive-level presentation skills. Experience with Epic and digital revenue cycle solutions strongly preferred. Additional Information Organization: Corporate Services Department: Revenue Cycle Administration Shift: Day Job Union Code: Not Applicable