Directs and manages multi-state hotel operations (including PA, MD, FL, NJ, etc.), to assure continual improvement in guest service, quality control, associate experience, operational soundness, innovation and financial performance. MAJOR / KEY JOB DUTIES - Ensures property managers are driving the Company initiatives (GREAT, REACH, DANCE, DRIVE, FRESH, Making it Right, Stop the Leaks and Safe. WATCH). - Demonstrate and promote a 100% commitment to providing the best possible experience for our guests and associates in accordance with ESA Shared Values - Coordinates with Operations Management, Sales, and Marketing departments in the coordination of sales efforts, sales blitzes and targeted advertising efforts. Constantly develops and builds brand awareness in the area and forwarding leads to other properties for follow up. - Monitors financial performance on a daily, weekly, monthly and quarterly basis to ensure revenue and flow through objectives are being achieved. Analyzes P&L's to verify accurate financial representation on monthly Variance Letter. Reviews collection of guest balances, direct bill receivables, commission payments by vendors and issuance of refund checks. Review labor standards on a weekly basis to ensure satisfactory controls are in place. Works with management team on problem areas to improve efficiency - Recruits, hires, trains, motivates and develops team members to assure proper adherence to standards - Conducts coaching and counseling sessions with managers as needed and performs mid-year and annual performance appraisals - Responsible for sales and rate strategies in the region, working in conjunction with the sales and revenue management team. Provide direction regarding the implementation of revenue, sales and service plans to maximize results. - Conducts site audits and inspections to ensure interior and exterior of physical hotel exemplifies quality and safety standards - On a monthly basis, utilizes the Site Visit Summary to communicate with property management staff, set improvement goals, celebrate successes and ensure quality standards are met in the KRA's - Work to build solid client relationships in the region and with General Managers and staff at each assigned hotel. - Monitor and identify needed changes to existing tactical and strategic plans for the hotels. OTHER DUTIES - Responds to guest issues and concerns in a timely fashion to ensure satisfaction - Oversees maintenance and renovations at regional properties to ensure physical assets of the company are kept clean, safe and up to date - Sets professional and property level goals with District Managers