MISSION:The Auditorium, an Illinois not-for-profit organization, is committed to presenting the finest in international, cultural, community, and educational programming to Chicago and to the continued restoration and preservation of the National Historic Landmark Auditorium Theatre. COMMITMENT: The Auditorium Theatre thrives on the shared humanity that the performing arts provides. We are at our best when our leadership, partnerships, and the work we present on our stage reflects the world around us and the audiences that walk through our doors. Core to this belief is a commitment to inclusion, diversity, equity and accessibility. We are dedicated to leveraging the transformative power of the arts to fully become the Theatre for the People. The Front of House Manager is responsible for managing all Front of House operations and the Historic Landmark Tour operations. This role will ensure a high caliber guest experience for all Theatre guests, will address, document, and resolve all guest concerns and emergency situations, and will manage, mentor, and support the Front of House team. Roosevelt University offers many great benefits. Please review our benefits in further detail by clicking this link: The salary range for this position is $55,000-$65,000 Title IX Contact Information: Federal Title IX policy requires that all colleges and universities make known the contact information for the person responsible for coordinating its efforts to comply with Title IX regulations. At Roosevelt University, the Title IX Coordinator is Natasha Robinson. Her office is located in the Auditorium Building of the Chicago campus, 430 S. Michigan Avenue, AUD 476 B. She can be reached at 312-281-3245 or Title. IX@roosevelt.edu. Do not contact this email address for inquiries about your job application; if you have questions, you may email hrquestions@roosevelt.edu. Knowledge, Skills and Abilities Required Knowledge and 8 years of experience with front of house operations and practices within a large Theatre environment Solid working knowledge of AXS and Ticketmaster ticketing software Supervision and management of large diverse staff Available to work a flexible schedule, including evenings, weekends, and Holiday hours Proven team building skills Excellent verbal and written communication skills Solid organizational skills Highly computer literate Independent problem solving and multitasking skills in a fast-paced, high energy, artistic environment Strong spirit of optimism and collaboration. Active commitment to Inclusion, Diversity, Equity, and Accessibility (IDEA) Years of Experience Required 8-10 Required Education Bachelor's Degree Certification/ Licensure Required Minimum Qualifications See knowledge skills and abilities above. Preferred Qualifications Equipment Operated Working Conditions Standard Office Working Environment and Public-facing among Theatre audience Priority Application Instructions Departmental Contact Information Essential Job Functions Duty and Responsibility Deliver the highest caliber of guest services during all events and functions within the Theatre Be present for all Theatre events to ensure proper event prep, consistent staff performance, and efficient guest service orientated operations Responsible for a safe and efficient in-gress and e-gress Coordinate start of show, intermissions, and other necessary event requirements with the Production Team Schedule, train, and manage Front of House staff, including Assistant Managers, Ushers, internal Security Staff and 3rd party Security Staff, EMT, Doormen, Tour Guides, and Volunteers Manage, update, and expand Backstage Tour program to ensure a revenue generating operation Respond to escalated emergencies or guest related issues/concerns in a timely manner Handle all ADA requests and accommodations Collaborate with the Box Office Manager, Food & Beverage Manager and Production Managers on a consistent basis Handle all event related documentation i.e. Incident, emergency, employee, security, and house flash reports Percentage Of Time 50 Duty and Responsibility Scout staff to ensure appropriate staffing pool Provide pertinent event information to staff for events and functions during pre-event meetings and/or electronically Develop and implement new creative concepts in operations, policies and procedures Plan, manage and staff all pre and post VIP functions Participate in client walk-throughs, provide recommendations for best operations, and assist in creating event budgets Facilitate accurate payroll processing for staff and timely resolution of related issues Percentage Of Time 30 Duty and Responsibility Work with the Assistant General Manager regarding employee matters and resolutions Assist in Managing Department operating budget Maintain and develop relationships with local tourism organizations, hotels, and other related companies Maintain all Front of House operation manuals and SOPs Conduct drills/trainings for staff under the emergency response and safety plan Percentage Of Time 10 Duty and Responsibility Maintain FOH Supply Inventories and Equipment (ticket scanners, radios, uniforms, etc) Percentage Of Time 10