The Pathway of Hope (POH) initiative of The Salvation Army aims to provide strengths-based, intensive case management services to families, who desire to take action to break the cycle of intergenerational poverty and move from crisis to self-sufficiency. This position provides direct Case Management to families. ESSENTIAL DUTIES AND RESPONSIBILITIES: Qualify and determine client eligibility for POH services and/or financial assistance available through the program. Help qualify client families, who meet POH criteria, to receive related case management services; maintain a caseload of 10-15 families. Conduct intake and client assessments such as URICA, Client Sufficiency Matrix, and Herth Hope Index, and Working Together Agreement. Provide one-on-one goal setting. With client input, recommend a reasonable action plan for each case using best practices from the Pathway of Hope manual. Assist clients in obtaining and appropriately utilizing community resources, particularly those related to housing, employment, recovery support programs, educational opportunities, and other relevant services. Complete administrative tasks for processing material assistance to POH client families and other clients/families who meet criteria for related assistances. This includes but is not limited to screenings, application forms, collecting proper documents (i.e. identification (ID), income or bank statements, lease, mortgage, proof of financial hardship, documentation of homelessness or risk of homelessness, etc.), completing check requests, tracking funding drawdowns, accounting for assistances on hand, etc. Work with clients to facilitate the transport to important appointments, including getting an ID, court appointments, food pantries, the Welfare office, etc. Record and maintain accurate client information, with thorough data entry, utilizing the Homeless Management Information System (HMIS) and Well. Sky Community Services, as well as internal excel spreadsheets used to track funding drawdowns, in collaboration with the divisional fiscal department. Maintain client notes, Case Notes and documentation that are clear, thorough, complete, and up-to date, documenting progress with set goals and updating as appropriate. Respect and adhere to client privacy guidelines (HIPAA, 42 CFR and relevant POH guidelines) Meet with client weekly and/or maintain client contact on a regular basis to review the agreed upon Action Plan and update the plan as needed. Assist clients in identifying barriers to success and providing guidance and support to remove those barriers. Conduct motivational interviews to support clients in moving toward self-sufficiency. Build a positive network of relationships with community resources as a representative of TSA. Act as a liaison between POH, other TSA programs, and community agencies. Establish a professional working rapport with other community program staff in the Portland Metro Area. Collaborate with Salvation Army staff and Corps Officers, as well as teams of community case workers to maximize client resources and opportunities. Attend Case Conferences. Support clients in their spiritual growth by conducting spiritual assessments, developing a spiritual growth plan and connecting client with a Corps Officer for pastoral care as needed. Conduct workshops to support and encourage client self-sufficiency. Flexibility to adjust work schedule as necessary to meet work requirement. Interact in a professional and courteous manner at all times with clients, TSA staff, community groups, vendors, landlords, partners and stakeholders. Attend required staff meetings and complete all projects on schedule Be accountable regarding following TSA guidelines on documenting financial and material assistance to clients; be a good steward of all funds. Attend trainings in the community, as needed, for professional development. Attend and complete trainings as required by The Salvation Army policies. Lead at least one Bridges out of Poverty/ Getting Ahead session annually and other trainings as required. Be a supportive team member of the West Women's and Children's Shelter directly and indirectly as needed. Always attend to the safety and security needs of the shelter. Maintain high ethical standards in all case consultation with peers and outside agencies or Programs/ Referrals Maintain professional relationships while upholding confidentiality standards and professional guidelines Maintain high ethical standards in all case consultation with peers and outside agencies or Programs/ Referrals Organizes projects, set priorities, calculate, catalogue, inspect, analyze, plan, comprehend, and cooperate with others Remain awake and engaged in meaningful program activities throughout the day. Perform other duties as assigned. KNOWLEDGE, SKILLS, AND ABILITIES Strong written and oral communication skills. Ability to complete tasks in a timely manner. High level of problem-solving skills. High level of patience. A genuine concern for survivors of domestic violence and their children. Maintain confidentiality and privacy. Must be willing to advocate for equality, diversity, and inclusion. Knowledge of the unique issues of homelessness Basic understanding of mental health disorders Knowledge of Strength's Perspective, Stages of Change Model, and Motivational Interviewing Bilingual English/ Spanish is preferred MENTAL DEMANDS: Ability to work under stressful conditions and to manage/prioritize multiple projects in an organized/efficient manner to meet tight deadlines Able to interact with others with courtesy & tact and to respond to crisis situations in a calm & effective manner Ability to work with diverse population in a trauma informed and sensitive manner Maintain confidentiality and maintain regular and punctual work attendance SOFTWARE AND HARDWARE-RELATED SKILLS: Utilize Microsoft Office 2010 (Word, Outlook and Excel) or later Software Use Networked computers and printers Use a Photo Copier and Scanner Motor vehicle Experience as needed Utilize and Understand Reporting Databases (such as Service Point, Osnium, MS Excel) PHYSICAL REQUIREMENTS: Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead Ability to operate a desktop or laptop computer - Ability to operate telephone Ability to lift up to 50 lbs. (usually file boxes) Ability to understand written information in English WORKING CONDITIONS: It is important for the case worker to be highly motivated, and a self-starter. Most work will be done in the community, with some desk work. Business casual attire during office and client visits. May need to wear business attire for certain functions. Attendance in trainings and meetings is required. MISCELLANEOUS The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is a reasonable and no undue hardship would result. SUPERVISOR: Program Manager