The Director of Operations serves as a key operational support partner to the Chief Operating Officer (COO) by coordinating executive priorities, maintaining visibility into operational initiatives, and ensuring timely follow-through across cross-functional activities. This position focuses on operational excellence, safety and revenue optimization while ensuring consistency, efficiency and scalability across all locations. The Director of Operations supports leadership effectiveness through executive scheduling, meeting coordination, reporting, communications, and operational administration that enable efficient decision-making and execution across Retail Operations. Success in this role is measured by effective executive time utilization, operational KPIs, and consistent follow-through across organizational priorities. The Director of Operations Support will oversee project implementation, financial and administrative oversight, reporting and budgeting, as well as monitoring and evaluation of assigned projects. The Director of Operations Support will assist Regional Directors to increase revenue opportunities for Retail Operations. ESSENTIAL FUNCTIONS/ DUTIES Primary Functions Provide strategic leadership and technical, operational, financial, and managerial leadership for successful implementation of project activities. Drive sales, profitability and gross margin growth for the organization. Communicate effectively, provide direction and support to other departments within the organization on projects assigned by the Chief Operating Officer. Oversee the selection of qualified vendors, assigning clear roles and responsibilities, providing effective supervision, and managing performance to ensure efficient operations. Helps ensure retail operations produces the specified results and remains within budget. Conduct periodic reviews to ensure accountability of all project activities as well as the accurate and timely reporting of financial deliverables and obligations. Collaborate with regional retail directors on projects as needed. Ensure that all projects progress in accordance with company obligations and complies with regulations and internal organizational policies. Collect data and costs of projects to analysis success of project and Return on Investment (ROI) to present to management. Develop pricing strategies to maximize retail revenue. Travel between sites as needed to perform tasks as assigned. Perform and document routine inspections and maintenance activities. Create project management charters as needed. Make changes to the project scope and schedule as need be. Involve all relevant stakeholders and ensure technical feasibility. Measure project performance using appropriate tools and techniques. Develop and implement training related to all aspects of assigned projects. Communicate effectively, provide direction and support to other departments within the organization on all assigned projects. Ability to work with limited supervision. Follow all health and safety regulations. Other job responsibilities may be assigned based on the overall business need. ADDITIONAL FUNCTIONS/ DUTIES Excellent client-facing and internal communication skills, both written and verbal Proven working experience in project management Maintain a high level of technical operational skills and stay informed of the latest developments in the field Strong organizational skills including attention to detail and multitasking skills Create support in the development projects assigned in both retail and outlet operations. Research new technologies and trends and make recommendations around the implementation of programs and equipment to help the departments achieve objectives more efficiently Demonstrated time management, organization and the ability to prioritize and multi-task, with focus to detail Outstanding leadership skills; inspiring interpersonal effectiveness to lead the team, train talent, and effect change; willing and able to be a “doer” and “influencer” Responsible to consistently and effectively communicate the company objectives to all store management teams through organized and scheduled conference calls and email communication as needed. Effectively collaborate with all departments/ Plan and document all aspects of assigned projects with use of project plan format Achieve training objectives by contributing appropriate information Review and recommend outside vendors for projects. Perform other duties as assigned by the Chief Operating Officer