Bartender in H-E-B Restaurants, you'll play a key role in our guests' bar experience. You'll interact with them and get to know them by name, while ensuring they have a positive and memorable experience. You'll take their orders, prepare their drinks, run food, and maintain cleanliness of the bar area. Key Responsibilities & Essential Functions: Customer Service / Sales: Promotes a safe environment for all guests through responsible serving Builds strong relationships with customers in a variety of situations Models a sense of urgency related to accuracy, speed, product quality, and the service experience for guests Welcomes and serves all guests who enter the bar area (bar and tabletops) Takes orders from customers; assists with menu and beverage selections, including alcoholic beverages Provides detailed knowledge of menu items and specials Provides detailed knowledge of beer, wine and mixed beverages Properly opens and presents wine bottles; pours beer, wine, and mixed beverages to restaurant specifications Serves food and packaged products as requested Processes cash, check, debit, and credit transactions accurately and quickly Uses suggestive selling techniques / merchandises effectively to meet guest needs and build department sales Executes recipes and techniques accurately from memory Addresses complaints and resolves problems in a manner that builds strong relationships; escalates if needed Food Service: Performs some prep / juicing of fresh produce for beverages (example - garnishes) Prepares, packages, and merchandises product to SOP Assists in technical areas as needed Properly uses all bar tools provided and uses the correct technique for each item prepared Compliance / Food Safety / Sanitation: Ensures compliance with TABC regulations Ensures compliance with departmental standard operating procedures (SOPs) and Store operating procedures Accurately inventories product to SOP Maintains hold times on all fresh product served at the bar Maintains all logs in area of assigned responsibility Buses / cleans tables; performs deep clean of dining, ordering, and bar areas Maintains beverage station and bar areas Maintains sanitation in beverage and food prep areas and display cases Properly handles, operates, and maintains equipment The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations. Qualifications & Key Requirements: Age Requirement: 18 Work Experience: Related experience - Required Bartending experience (preferred) - Preferred Experience with restaurant Point of Sale (POS) systems (preferred) - Preferred Knowledge/ Skills/ Abilities: General culinary knowledge; basic understanding of nutrition values and ingredients - Required Advanced communication and interpersonal skills - Required Advanced customer service skills - Required Organization and planning skills - Required Math, reading, and writing skills - Required Ability to handle guest feedback and resolve problems effectively - Required Ability to maintain a smile, even when balancing multiple priorities - Required Ability to memorize and recall verbal orders from guests - Required Education: Licenses/ Certifications: Completion of Alcohol Seller's Training certification - upon hire - Required Physical Demands & Working Conditions: Function in a fast-paced, retail environment Work extended hours and / or rotating schedules Safely maneuver around moving mechanical parts Constantly reach at waist, grasp Frequently be exposed to wet and cold conditions Frequently be exposed to fumes or airborne particles, and toxic or caustic materials Frequently stand, walk, pivot Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, twist, push / pull with arms, pinch, perform fine motor movements, shoulder circumduction Occasionally be exposed to ambient temperatures, and loud noise Demonstrate the ability to lift 80 lbs, and manage in excess of 80 lbs.