The Health Unit Coordinator collaborates with clinical care teams, ensuring coordination of all aspects of customer/patient care, and eventual transition out of in-patient care. The Health Unit Coordinator performs procedures related to customer/patient admission, transfer, discharge, and communication with customer/patients, guests, and clinical staff. The Health Unit Coordinator handles unit control and order under stressful conditions, and periods of high unit activity, while utilizing effective and respectful communication, with customers/patients, families, and clinical staff teams. PRIMARY ACCOUNTABILITES Provides services to customers/patients and families with sensitivity and respect for their care by responding to concerns, requests, or emergencies appropriately. Serves as a resource to customers/patients and clinical staff by answering call lights within a timely manner and answering phone calls to facilitate communication between licensed practitioners and clinical staff. Coordinates and schedules customer/patient appointments, transportation, and files all admission, discharge, and unit transfers in a timely manner while maintaining customer/patient demographic information, and medical charts. Processes licensed practitioners orders in a timely manner ensuring high quality care is given to each customer/patient, and ensures accurate order management, communicating vital information to applicable clinical staff. Maintains Teletracking for nursing unit documenting all appropriate and accurate information, and all applicable unit equipment, and ensuring a clean work environment. Contributes to positive customer/patient experience as provided by satisfaction scores and HCAHP scores for unit and medical facility, or written compliments by customers/patients as well as consistent performance of purposeful hourly rounding and bedside shift reports. Acts as unit Super. User with applicable computer software applications, and downtime procedures and maintaining current forms. May have limited access to medication storage as needed to perform requested functions. Work Experience MINIMUM QUALIFICATIONS Education: High School Diploma or equivalent. Work Experience: None Licensure: None Certification: American Heart Association Basic Life Support (AHA BLS) Healthcare Provider Completion Card prior to start date and maintain. Skills/ Knowledge/ Abilities: Proficiency in Microsoft Office – Outlook, Word, Excel, PowerPoint, etc. Knowledge of computer hardware and software. Ability to proficiently speak and understand the written and verbal instructions of the English language. Skills in critical thinking, and problem solving. Ability to work in a stressful environment with customers/patients and families at various ages and levels of understanding and respond to appropriate life threatening situations. Ability to multi-task, handling multiple priorities at once. PREFFERED QUALIFICATIONS Work Experience: Previous experience in Healthcare environment.