Assist Supervisor in the analysis of absence patterns and issues to be reviewed and addressed with the client. Provide recommendations to improve identified issues or address opportunities to improve absence patterns. Provide mentoring support to peers when dealing with challenging absence issues such as extended time away from work, complex medical diagnoses and recertification issues. Assist in the generation of reports for absence team such as To. Dos, open case lists and productivity reviews. Assists in the identification of recommendations to positively impact the efficiency and quality of service delivery. Provide subject matter expertise through classroom training, one-on-one discussion or written documentation regarding systems, processes and procedures relating to all aspects of absence management. Participate in and develop on demand client trainings to facilitate ongoing understanding and knowledge of the regulations and client specific policies. Utilizes payroll system [Kronos] and web-based vendor software as needed to input and update claim data and generate reports. Support partnership with vocational team to ensure proactive claims management plans are set and established return to work and stay at work processes are followed. Utilizes Clinical nurse Case Manager and/or Medical Director resources within established guidelines. Coordinates the absence process; make claim determinations to include eligibility review, timely notification, and follow-up, employee understanding, accurate documentation, appropriate referrals, coordinate appropriate benefits and maximum duration thereof. Support the return-to-work process. Advises employees, employee's family members, managers and HR Professionals on absence policies and processes. Supports in-bound and outbound employee absence-related calls. Apply concepts and rules as mandated by guidelines for FMLA, ERISA and other federally or state mandated or company specific policies. Track employee absences as reported via web, fax, phone and e-mail. Bachelors degree required; concentration in HR or business preferred. (Equivalent experience will be considered in lieu of degree). Minimum of 3 years of absence claim administration required Or 1 year of internal Workpartners Absence Specialist experience required (Time as Leave or Disability Specialist is equivalent). Strong PC skills are required (including spreadsheet applications, word processing, and other professional databases). Ability to communicate effectively both verbally and in writing. Ability to work independently and handle multiple priorities and deadlines required. Comprehensive knowledge of federal and state leave and ERISA laws, as well as client leave policies required. Excellent organizational and time management skills. Customer service oriented with the ability to handle emotionally charged situations. Experience developing or delivering training content a plus. Licensure, Certifications, and Clearances:Certified Leave Management Specialist (CLMS) designation required within 12 months of hire. To maintain designation, 20 hours of continuing education credits are required every two years.