Advises employees, employee's family members, managers and HR Professionals on leave and disability policies and processes. Coordinates the leave process; verifies eligibility, determines leave and disability approvals, calculates leave length, coordinates the applicable client leaves including integration with state leave laws, monitors maximum duration of leave allowed under federal/state and/or client policy, and supports the return-to-work process. Applies concepts and rules as mandated by guidelines for FMLA, ERISA and other federally or state mandated or company specific policies. Answers and addresses employees leave related questions, concerns in a timely manner. Conducts interview telephonically with employees applying for a disability to collect provider information, treatment plan and employees current level of functioning. Contacts providers (telephonically, via fax) to collect and or clarify medical information needed to support a disability claim. Collaborates with health care providers and ill/injured employees to update the status of treatment plan and length of disability. Reviews medical information submitted on behalf of the employee, job description and summary plan description to make a disability claim determination. Monitors employee's care and progress during a disability by reviewing medical documentation from employee and/or employee's treating provider to document the employee's continued absence and maintain updated medical records. Assists disability specialists on complex cases with behavioral health comorbidities and assists with making claims decisions. Uses system workflow to manage case activities in a timely manner. Completes all case activities in case notes. Interacts with business partners telephonically, via email and instant messaging. Works with Clinical Case Mangers and Physician Consultants to review complex/questionable claims. Participates in a multidisciplinary team to Identify and refer to UPMC clinical resources community resources to address factors that impact return to work. Facilitates return-to-work (RTW) efforts through negotiation with client, treatment provider and employee. Responsible for resolving issues by interacting with employee's manager, Human Resources, payroll, or disability specialists. Independently Licensed Mental Health Specialist (License Professional Counselor or Licensed Psychologist, Licensed Clinical Social Worker or Licensed Family and Marital Therapist) with current licensure (equivalent professional and educational experience will be considered) required. Active license strongly preferred. Minimum of two (2) years' experience in a clinical case management role or conducting evidenced based psychotherapy required. Prior absence experience preferred. Ability to interact with physicians and other health care professionals in a professional manner required. Previous disability case management experience is preferred. Knowledge of Employee Retirement Income Security Act of 1974 (ERISA) preferred. Knowledge of client leave policies, federal and state leave laws pertaining to leave of absence preferred. Excellent verbal and written communication and interpersonal skills required. Excellent organizational and communication skills required. Computer skills/literacy a must. Ability to work independently and with various departments/personnel while managing the case. Licensure, Certifications, and Clearances:Certification in Case Management or Certified Disability Management Specialist preferred. Must be an independently licensed mental health professional (LPC, LP, LCSW or LMFT). Certified Leave Management Specialist (CLMS) designation required within 12 months of hire. To maintain designation, 20 hours of continuing education credits are required every two years.