Cloud Standardization & Architecture. Identify, drive, and implement services to standardize cloud environments across the enterprise. Build reusable architectures and services that can be leveraged by agile teams to improve development velocity. Ensure applications follow best practices for fault tolerance, separation of duties, observability, and operational simplicity. Customer Experience and Contact Center Expertise. Design and operationalize cloud solutions that integrate Contact Center platforms and Voice Bot technologies. Act as a subject matter expert for conversational AI and voice automation within customer engagement workflows. Advise on scalability and development opportunities to enhance customer experience capabilities. Cloud Compliance & Optimization. Deliver tooling and capabilities for cloud compliance, metrics, reporting, and cost management. Translate business requirements into secure, scalable cloud solutions aligned with enterprise architecture principles and guardrails. Dev. Sec. Ops & Agile Practices. Apply Dev. Sec. Ops principles and Agile methodologies to build immutable infrastructure using Infrastructure as Code (Ia. C). Champion automation and programmable infrastructure for enterprise-grade deployments. Thought Leadership & Mentorship. Serve as a trusted cloud and customer experience expert for aligned business units. Continuously research advancements in cloud and Contact Center ecosystems, presenting forward-looking opportunities. Mentor junior team members and influence technical decisions to enable The Hartford’s technology transformation. Collaboration. Work closely with the Chief Technology Office, Enterprise Data Office, , Claims and Contact Center operations to deliver simple, outcome-driven solutions. Required Qualifications:Experience in AWS Cloud, CI/ CD DevOps and exposure to IAC deployments and build quality code. Minimum 4 years of software development or data engineering experience . years of operating production workloads in cloud infrastructure. Proven experience with SDLC, Agile, and iterative deployment practices. Expertise in Contact Center technologies (e.g., Contact Center, Workforce Management, Amazon Connect) and Voice Bots/ Conversational AI, including delivery through Cloud Formation Templates and platform enablement using Infrastructure as Code (Ia. C). Ability to communicate effectively at all organizational levels and influence leadership. Ability to work independently in a lean, agile, and fast-paced environment. Understanding of Serverless, Container, Observability; Cloud trail. Preferred Qualifications:Experience with large-scale application and business process cloud re-imaging. Exposure to cross-account code promotion best practices. Knowledge of cloud security best practices, IAM, and regulatory compliance. Practical application of Dev. Sec. Ops and Agile methodologies. Cloud certifications required (AWS, Azure, or GCP). Familiarity with Voice Bot frameworks, NLP engines, and integration with Contact Center platforms. Candidate must be authorized to work in the US without company sponsorship. The company will not support the STEM OPT I-983 Training Plan endorsement for this position. This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our locations will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Compensation.