Client Support Leads meetings with clients including meetings at client locations. Responsible for providing comprehensive client support and acts as main client contact for book of business. Provides proactive support on specific initiatives which deliver unique value through the execution of client specific business plans service timelines and corporate communications. Effectively manages difficult client communications including changes in terms of enrollment guidelines risk assessment and group size/details. Supporting client retention by maintaining a positive relationship and image with client. Account Management Negotiates and sells lines of insurance to clients to round out accounts as appropriate. May design programs or enrollment options for clients as assigned and directed by Agency management. Owns all audit review and enrollment processes for assigned book of business. Analyzes data to draft client service plans stewardship reports and other meaningful reports tailored to the needs of the client and circumstances of the presentation. Insurance Expertise Manages and develops strong personal relationships with appropriate insurance carrier personnel. Proficient in enrollment and program guidelines can negotiate with providers as needed. Fluent in the client's industry and current events that can modify the program options as needed. Reviews changes in carrier offerings and policies and relays in formation to the larger service team. Leadership Mentors or formally directs the work of more junior team members including Account Coordinators, Account Managers, and Senior Account Managers. Facilitates and collaborates with account team on the agency's renewal strategy. Client Strategy Provides clients with tailored EB programs and reviews methods of handling risks. Identifies and explains gaps in program. Works with the producer to write new business. Educates clients concerning the regulatory environment and assists clients with compliance issues as necessary About You Required: Bachelor's degree with 3 years client service and/or claims management experience -OR- High School degree/ GED with 8 years client service and/or claims management experience. Producer's License. Ability to travel up to 25% of the time. Proficiency in Microsoft Office. Appropriate licensing as required. Preferred: Previous insurance knowledge and experience managing client relationships. Solid financial acumen. Behaviors: Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills. Comfortably engages others in consultative discussion. Effectively manages/balances multiple and sometimes competing priorities. Works in a self-directed manner. Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... - - The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.