Member Services Coordinator

Phoenix

Thursday, 04 June 2026

In this role, you’ll be the go-to person for managing client accounts. You’ll work closely with clients to understand their needs, secure existing business, and identify opportunities for additional services. Your day-to-day will involve building trust, leading resources to address client challenges, and ensuring their satisfaction. You’ll also travel occasionally to meet clients and strengthen relationships. Here’s what you’ll do: Build and maintain strong relationships with clients. Manage an assigned book of business and meet retention goals. Collaborate with internal teams to deliver tailored solutions. Identify opportunities to expand services and coverage levels. Provide support to Account Executives and Broker Producers. About You Here’s what you’ll bring to the role: A bachelor’s degree and 3 years of client coordination or claims management experience, OR a high school diploma with 8 years of relevant experience. A valid P&C Producers license and willingness to travel 30-35% of the time. Strong communication skills—you can explain complex issues simply and confidently. A knack for identifying critical issues and solving problems effectively. #LI-LB 3 Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... - - The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

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