This role is responsible for accurate and timely handling of all Decedent claims. This includes estate and beneficiary payouts, existing customer estate applications and maintenance requests, as well as the accurate disposition of deposits involving deceased account holders. Candidate will have direct customer contact and must be able to demonstrate empathy while providing superior customer service. The Work Itself Serve as a primary contact for the resolution of cases involving the disposition of deposits involving deceased account holders. Responsible for accurate and timely handling of all claims, maintenance requests, account openings and account closures. Interact with the Customer Contact Center, Ally Bank customers, as well as non-customers. Interact with Loss Prevention Team on suspicious transactions Interact with various departments within operations to remediate customer issues and discover solutions for case resolution. Recommend procedure/policy changes needed to avoid risk to the bank and improve the customer experience. Ensure Ally Bank complies with applicable regulations and statutes Proven understanding of Ally Bank’s products and services Provide support to other Deposit Operations teams as needed Located in Lewisville, TX Hybrid schedule: 2 days in office, 3 days work from home Work hours: Tuesday - Friday 9 am - 6 pm CST, Saturday 8 am - 5 pm CST The Skills You Bring 3 years' experience in financial services preferred. Bachelor Degree or the equivalent combination of education and experience. Ability to manage multiple projects and assignments. Able to prioritize and meet deadlines. Ability to work independently with minimal supervision. Microsoft Office - Excel and PowerPoint