Meets with builders, developers, and customers to coordinate actions required to provide gas service; initiates and develops opportunities for gas sales, and represents the Company on gas service, billing, and other customer account issues. Essential Functions Meet with builders, developers and customers or their representatives to coordinate actions required to provide gas service Initiate and develop opportunities for gas sales or provide leads for successful market-driven activities to educate and promote the use of appropriate gas end-use technologies to targeted customers. Represent the company in negotiations related to service extension issues, customer billing, and account and deposit requirements. Resolves customer concerns and handles all responsibilities in a professional manner. Support community and civic organizations through active participation on boards and committees, project coordination and fund-raising events. Develop relationship with community and civic leaders so that Houston Gas is regarded as a partner Get customer and construction response to service provided and initiates action based on feedback Determines customer gas loads and metering requirements. Prepares construction sketches, layouts and drawings of existing and proposed distribution facilities and coordinates activities with other personnel from Engineering & Operations. Prepare work orders, either on Customer Information System or SAP. Prepare estimates of cost for material and labor to complete projects with commercial and residential development customers; coordinates work orders and estimates of cost Verifies equipment type, size, and location; review facilities for compliance with the city and county ordinances and Company standards; stakes the location of proposed facilities for construction forces where appropriate. Support project construction by communicating with customers, construction forces, other utility (phone, electric, water) personnel, certain governmental entities, and others. Monitors construction progress and serves as liaison between customer and Houston Gas departments to ensure timely completion of work. Prepare client presentations and departmental reports accessing computer systems Identifies project requirements and completes the designs and work orders for distribution capital programs. Responsible for completing own work to meet set schedules. Collaborates with others to help resolve issues. Works under general supervision Education Description Requires a high school education or the equivalent knowledge of English, grammar, and basic mathematics (addition, subtraction, multiplication, division, and calculation of fractions and/or percentages) Experience Typically requires a minimum of three (3) years natural gas distribution experience.