Responsible for providing a wide variety of support services to promote the company's product portfolio via the telephone and internet to support and to increase company revenue and profit. ESSENTIAL DUTIES AND RESPONSIBILITIES Promote the company's product portfolio and provide service assistance to consumers;Respond to consumer inquiries through calls both inbound and outbound as well as internet inquiries;Deliver prepared sales scripts to educate, inform and provide solutions to potential customers. Describe solutions for individual sales situations;Communicate with consumers regularly regarding product information, rate changes and key benefits;Monitor compliance with program reporting rules and sales requirements;Update and maintain proprietary Lead Advantage System in accordance with policies and procedures;Document each and every consumer contact with detailed notes;Work collaboratively with fellow staff to advance the values and mission of the organization and Senior Market Sales by serving on relevant internal and external committees;Assists with special projects/assignments as requested by members of management;Perform all duties in accordance with all company policies and procedures, and all federal, state and local laws, wherein the Company operates;Performs other duties as assigned. QUALIFICATIONS EDUCATION / EXPERIENCE High School Diploma or GED Bachelor's Degree in marketing or related field, or equivalent combination of education and experience Three (3) or more years general insurance industry or related field (financial services, marketing, web-based business, business-to-business customer service or call center) experience Life/ Health Insurance license (or willing to obtain in 30 days, company paid) SKILLS Active Life and Health Insurance license in resident state (or willing to obtain in 30 days, company paid) Working knowledge of insurance services industries and specific current knowledge of product lines assigned to the sales associate. Knowledge of the general industry procedures, practices and terminology. Skill in working effectively with inbound and outbound callers/customers. Skill in negotiating and problem solving to resolve internal and external conflicts. Skill in the use of time management and organization skills. Proficient computer skills (Microsoft/ Word, Excel, PowerPoint, Adobe Acrobat, MS Outlook software preferred)Ability to approach and communicate with a wide range of personalities in a professional and courteous manner. Ability to be patient under frustrating circumstances and demonstrate controlled emotional affect in difficult situations. Ability to run quotes for products. Ability to maintain a high level of organization and attention to detail while remaining flexible and responsive when faced with multiple urgent requests. Ability to maintain all company policies, including all confidentiality and safety policies. Ability to work independently, exercise independent judgment, make and execute decisions. Ability to be a self-starter, motivated and accomplish goals and tasks within a given time frame#LI-MH 1