Under general direction, provides management and employee groups journey-level professional human resources (HR) support on a broad range of HR issues and decisions. Responsible for the implementation of services and programs in one or more areas of HR. Duties, Functions and Responsibilities:Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Assists HR management in planning, designing, developing, implementing, and evaluating major HR programs. Serves as subject matter expert in providing advice and counsel to management and employee groups on a broad range of HR issues and with applicable regulations, programs, policies, and procedures. Implements HR programs, procedures, processes, and strategies. Recommends enhancements to improve policies, procedures, operational efficiency, and service quality; and monitors implementation of agreed upon actions until the problem has been resolved. Advises and influences management in making sound HR-related decisions. Identifies, analyzes, and recommends solutions for various HR problems using morale indicators and other personnel measurements, such as, but not limited to, surveys, turnover, and grievances; and presents recommendations for corrective action programs when needed. Provides training to managers and supervisors on HR topics and procedures. Researches, gathers, analyzes, and evaluates data and information; monitors program trends; reviews and performs quality checks of program-related data; and develops and maintains management reporting to support decision making and policy development. Monitors and maintains system data, files, records, and reporting; transmits program data files to vendors; develops, monitors, and implements information tracking systems. Responsibilities - Supervisor and/or Leadership Exercised:May provide leadership, work assignments, evaluation, training, and guidance to others. Knowledge, Skills, and Abilities:Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of Federal, State, and Local laws and ordinances governing personnel activities. Knowledge of City practices, policies, and procedures. Knowledge of practices of HR program administration and management. Knowledge of customer service principles. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software. Skill in data analysis and problem solving. Skill in planning and organizing. Ability to handle hostility, conflict, and uncertain situations. Ability to work with frequent interruptions and changes in priorities. Ability to train others. Ability to develop and maintain knowledge in assigned specialized HR areas. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain good working relationships with other City employees and the public. Minimum Qualifications:Graduation with a Bachelor’s degree from an accredited college or university in related field, plus three (3) years of HR experienceOne (1) additional year of experience may substitute for the education up to the maximum of four (4) years. Preferred Qualifications:How many years of experience do you have working with Texas Worker's Compensation statutes, rules, and laws? Please describe your experience administering benefits including such programs as Family Medical Leave Act (FMLA) and Americans with Disabilities Act (ADA). In your answer, please include which position on your application where you gained this experience and what specific role you played. If you do not have this experience, please put N/ A. What experience do you have in developing and presenting human resources training to employees? In your answer, please include which position on your application where you gained this experience and what specific role you played. If you do not have this experience, please put N/ A. Are you a current City of Austin employee? Do you have the ability to travel to multiple sites as part of the regular job duties. This position requires a CJIS fingerprint-based background check. Are you willing to complete a CJIS background check and maintain CJIS eligibility? Licenses and Certifications Required: None.