Store Operations Manager (GM)

Rockville Centre

Thursday, 04 June 2026

Rockville Centre, NY - Store Management / Full Time / On-site Insomnia Cookies is expanding and looking for strong management to lead the team at the brand new opening Rockville, NY location. We are seeking a hospitality focused individuals looking to join a fun, entrepreneurial and rapidly growing company, in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success! Comp & Sweet Position Perks: - Competitive base salary quarterly bonus compensation package. - $50.00 per month cellphone data plan stipend. - Excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans. - 401 K with contribution match. - 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave. - Enrollment in our Cookie College learning/training platform. - FREE cookies, awesome swag and so much more! Job Duties & Position Focus: - Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers. - Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team. - Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members. - Manage and audit inventory to maintain proper controls. - Create and execute fun, local marketing drops. - Create and drive in-store recognition programs/contests. What we seek: - 3 years of management/leadership experience in a restaurant or retail establishment - Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun) - Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business - An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests - A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System - Familiarity with using commercial convection ovens - a plus$62,000 - $65,000 a year.

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