Fully On-Site Position — No Remote Work The Operation Experience Ambassador supports several different aspects of office operations while maintaining a welcoming and professional atmosphere for all clients, executives, and staff members. This role will include a variety of individual and team responsibilities throughout the office workspaces, conference rooms, kitchen/break areas, and reception. Job Responsibilities Provide personalized and exceptional internal and external customer support with an emphasis on elevated hospitality per local workplace standards. Interact with employees and visitors in a warm and welcoming manner, making yourself approachable for questions and requests. Conduct daily walkthrough of office space and meeting rooms to ensure all technology is put away and spaces are reset. Restock, organize, and maintain supplies in the café, kitchen/break areas, copy/mail rooms, wellness rooms, and other areas. Maintain office organization and cleanliness, including resetting workplaces and meeting rooms, loading/unloading dishwashers, and beverage machine upkeep. Work independently and with a team to set up and teardown meeting rooms, catering orders, and office equipment. Stay up to date with office A/ V technology and support basic A/ V needs. Handle mail and packages, maintain a log of incoming items, and communicate promptly to recipients when items arrive. Crosstrain and support welcome desk functions, including break coverage. Follow all access procedures and ensure guests have proper visitor badges. Work closely with other departments to ensure high quality experience for all guests. Learn and provide information about the office, building, transportation, local restaurants, and other points of interest. Respond to inquiries via multiple channels of communication. Maintain a strong awareness of business activity and communicate all updates with your team members. Maintain knowledge and awareness of security, fire, health, and safety guidelines. General operational and administrative support and other duties as assigned. Key Competencies A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the role. The ability to work under pressure and prioritize tasks while interacting with clients and visitors in an open environment. Excellent listening and communication skills. Basic computer skills and knowledge of office technology / equipment, including Microsoft Office products. Discreet, ethical, and committed to maintaining a high degree of confidentiality.