CENTRAL FINANCIAL AID OFFICE PROCESSOR - FULL TIME - WEEKDAYS Ross Education Holdings, Inc. Flint - Campus based position Schedule: Monday-Friday 3 days @ 8:30-5:00 pm and 2 afternoons @ 11:30-8 pm Ross is a growing nonprofit school dedicated to helping all students reach their highest aspirations. Our 40 campuses in several states provide certification and degree programs in Nursing, Medical Assistant, Dental Assistant, and more. Our positive culture and environment lead the way for Ross students and staff to provide care to others. Are you ready to change lives? Come find your "WHY" at Ross! Ross is more than a place to work - we're a community built on shared values. As part of our team, you'll be asked to embody and uphold the Core Values that guide everything we do: Being Humble, Be Kind, Be a Good Steward, Embrace Accountability, Lead Responsibly and Deliver an Exceptional Student Experience If these principles resonate with you and you're looking to contribute to a purpose-driven team, we'd love to meet you. In addition, humans will read your resume. We are looking for a Full Time Central Financial Aid Office(CFAO) Processor who will work under the direction of the Assistant Director of Financial Aid. The CFAO Processor is responsible for efficiently and professionally guiding prospective students through the financial aid process. This process will include creating and maintaining detailed and accurate records, working closely with Admissions to ensure quality customer service in the process of admitting students, and providing a positive student experience. Student Financial Aid Processing Explain financial aid sources in detail to ensure each student's full understanding of his/her overall rights and responsibilities (Title IV grants and loans, Ross Education Payment Plan, etc.) Assist students with the accurate completion of all financial aid application forms. Assist students in creating a financial aid package which takes into account the tuition amount owed Demonstrate a positive customer service approach Develop good working relationships with Admissions and other Financial Aid teammates, such as Quality Control or Specialists Participate and contribute with your teammates on the CFAO shift with you to accomplish the goals for the day while providing Go The Extra Inch service to our students Record Keeping and Data Maintenance Maintain a complete and accurate financial aid file of all students receiving financial aid. Conduct file reviews and electronically maintain the FA file Review and print National Student Loan Data System (NSLDS) financial aid history information Process all financial aid forms and/or applications including items such as: student loan applications, FAFSA applications (via Anthology/ Campus. Vue software) and others Complete all appointment process items including NSLDS, FAFSA, student loan borrowing requirements, FERPA and valid ID Compliance Follow Ross Guidelines and employee handbook Adhere to all Ross Policies and Procedures Participate in audits as needed Attend periodic Financial Aid meetings and/or training sessions as requested Administrative Duties Perform general financial aid duties such as scheduling appointments, interviews, updating files and answering calls Audit the daily calendar Review daily reports for outstanding items and closing out those items Review other reports as requested Perform related work as required