Apply at: www.esgw.org/jobs At times may be only "Supervisor in Charge" of entire facility. Responsible for assuring a high level of guest and donor service. Assists with supervision of retail and/or production activities to ensure that goals are met in production and sales. Ensure that Easterseals-Goodwill policies and procedures are uniformly enforced and followed. Cross-training required in all aspects of Goodwill. Performs duties according to the established Best Practices of ESGW. Duties include, but are not limited to: May assist with staff meetings that improve communication, such as daily tool box talks and monthly department meetings Demonstrate superior guest service by handling guest transactions in a timely and courteous manner, and responding to guest complaints/concerns with a sense of urgency to see to their resolution Assure that cash register, transaction, and cash handling procedures are strictly followed and enforced. Corrects any register or transaction errors according to established procedures Acknowledge and greet guests who come within 10 feet Completes or delegates tasks, as required, to bring store into compliance with "guest service" standards May assist with the follow-up of Store Visit Reports and/or assist in the completion of action plans Assist in inventory control by performing rack rolling, maintenance, and stock rotation activities Assists with the management of new purchased products for best possible return Ensures retail display standards are met Completes administrative tasks, which include; accurate daily/weekly/monthly reporting; opening and closing procedures, cash management, and stock on hand reporting Requirements Must be available to work evenings and weekends Requires standing, stooping, bending, or carrying for extended periods. Requires moving 20-100 pounds by lifting, team lifting, or with mechanical assistance. Requires tolerance to extreme changes in temperature and humidity. Ability to move independently or with reasonable accommodation within the facility and community. Applicant must be physically and mentally able to perform all requirements of the job. All positions require the completion of a background check. Acknowledging or having criminal convictions does not constitute an automatic bar to employment. Experience High School/ Equivalent 0-2 years previous experience Job Level: Entry