As the central point of contact, you will:Serve as the Clinical Communication Hub:Act as the first line of response for our N - Ps, skillfully managing and triaging facility communications (e.g., medication refusals, lab delays, pharmacy questions). Conduct structured telephonic or message-based triage for acute, non-emergency symptoms, escalating to the NP with clear clinical recommendations. Act as a key contact for families, providing care plan education and clarification on the NP's behalf to ensure understanding and alignment. Own the End-to-End Specialist Referral Process:Manage the full specialist referral lifecycle, from initiating specialist outreach to tracking referral status and ensuring a closed loop. Compile and send all requested clinical documentation to specialist offices. Coordinate patient transportation with facility staff, ensuring no logistical details are missed. Drive Clinical Data & Quality Insights:Proactively locate and synthesize critical patient information from Health Information Exchanges (HIE) as requested by N - Ps. Support program-specific tracking (e.g., Chronic Care Management (CCM) enrollment, consents, and time). Perform data abstraction from the EHR to support quality dashboards and reports that are shared with leadership. Why You'll Love This Role:High Visibility & Strategic Impact: You'll have the unique opportunity to report directly to the Chief Innovation Officer. This role isn't just a support function; you'll be a key partner in building, refining, and scaling this program, with a direct line to company leadership. True Work-Life Balance: This is a fully remote, Work-From-Home position with the flexibility to manage your own schedule and day. Be a Pioneer: You get to be on the ground floor of a high-impact program. You'll help create the playbook, refine workflows, and have a tangible impact on the program's success as it scales. Meaningful Growth: We are committed to your professional development, with opportunities to expand your licensure and grow alongside the program. Qualifications Must-Haves:Active, unencumbered RN or LPN license in Maryland. Minimum of 2 years of direct nursing experience in a Skilled Nursing Facility (SNF) or Assisted Living Facility (ALF)Exceptional organizational skills and meticulous attention to detail. Strong, professional communication skills (both written and verbal)A self-starting mindset with the proven ability to work independently, manage priorities, and solve problems in a remote setting Preferred:Active licensure in Maryland (MD) High proficiency with Electronic Health Records (EHR) and HIE systems Options Apply for this job online.