Planning & Integration Lead centralized planning and integration for Games Family Services (GFS) across all workstreams. Develop and maintain end-to-end GFS service plans aligned with Games operations and readiness milestones. Maintain the GFS department service catalogue. Serve as the primary integration point between GFS functions and cross-functional partners to ensure alignment and coordination. Translate Games Family requirements into clear milestones and deliverables. Track planning milestones, dependencies, risks, and issues; proactively escalate and resolve gaps. Coordinate readiness reviews, validation activities, and operational sign-offs with stakeholders. Disseminate organizational tools and templates to the GFS team. Ensure all plans, reports, budgets, and operational materials are accurate, compliant, and readiness focused. Ability to identify gaps for process improvements, efficiencies, and scalable planning solutions. Contribute to the development of tools, templates, workflows, and reporting processes to improve operational effectiveness. Other duties as assigned. Reporting & Analysis Manage planning documentation, ensuring accuracy, version control, and consistency across materials. Build out SharePoint collaboration sites, maintain team document libraries, manage permissions. Maintain centralized GFS delivery to external and internal stakeholders, such as PowerPoint presentations and leadership reporting materials. Support the development of Functional Area (FA) reports, status updates, and briefing materials. Prepare executive summaries, reports, and presentations for leadership and stakeholders. Oversee the development of the Olympic / Paralympic Family Guide and other print / published materials. Event-Time Operations Coordinate and lead the GFS Functional Command Centre (FCC) pre-Games and during Games-time operations. Oversee communications, reporting, issue resolution, and cross-functional coordination across hotels and venues. Monitor operational status, incident escalation, venue readiness, and schedule impacts during competition periods. Support real-time operational coordination to ensure continuity of Games Family Services delivery. Consolidate and complete daily reporting, including documentation of learnings in the GFS Transfer of Knowledge report. Technical Skills Demonstrated advanced proficiency in Smartsheet, including hands-on experience with project management, scheduling, reporting, and operational coordination, with the ability to generate reports and dashboards. Advanced Microsoft PowerPoint skills with the ability to independently develop executive presentations and reporting materials. Advanced Microsoft Excel skills, including pivot tables, budgeting, forecasting, tracking, analysis, and reporting. Strong Microsoft Word proficiency with the ability to develop operational plans, reports, and planning documentation using style & set templates. Experience maintaining planning and tracking databases (MS Planner, Loop, One Note) to support operational readiness and reporting. Background & Requirements: 5 years of progressive experience in project management role, maintaining reports, databases, and developing presentation materials. 2–3 years of direct people management experience, including oversight of staff, contractors, or volunteer teams. Oral and written fluency in English Experience working in multi-lingual settings is a plus Knowledge of other languages is a plus Work experience in an international, large event or multi-sport Games environment is preferred Expectations: Excellent project management skills, people management skills Diplomatic, service-oriented, positive, and resourceful personality Exceptional composure and decision-making ability in fast-paced, high-pressure live event environments. Strong interpersonal and stakeholder management skills, with the ability to communicate clearly and collaborate across diverse operational teams. Comfortable presenting in front of internal and external groups. Education: Diploma or degree from a recognized post-secondary institution in a related field, or equivalent combination of education and experience