Join our community Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you. Make a Difference The HR Service Center Specialist provides centralized, frontline human resources support within the HR Service Center and serves as a primary point of contact for caregivers and leaders. This role supports a high-volume, tiered HR service delivery model by managing HR inquiries and transactions across the caregiver lifecycle while ensuring accurate, timely, and consistent resolution. The HR Service Center Specialist is responsible for intake, documentation, and resolution of HR cases; processing HR transactions; maintaining data integrity across HR systems; and adhering to standardized workflows, service level agreements (SLAs), and compliance requirements. Success in this role requires strong customer service skills, attention to detail, discretion with confidential information, and the ability to perform effectively in a fast-paced, process-driven environment. Key responsibilities: Accurately capture, document, and diagnose HR service needs to ensure complete and timely case resolution while managing a high volume of cases in alignment with established SLAs and quality standards. Collaborate with cross-functional HR partners to resolve inquiries efficiently and escalate complex or sensitive matters as appropriate. Import, index, and review documentation in accordance with established standards to ensure data integrity and consistency. Identify trends and recurring issues and contribute to process improvements that enhance HR Service Center efficiency and the overall caregiver experience. Support the development and maintenance of job aids, knowledge articles, and standardized procedures. Exceptional Skills and Qualifications Applicants for this position should be able to collaborate with others in a team setting, have excellent communication skills, and a positive attitude toward problem-solving. Bachelor's degree in human resources or business-related field required. Two (2) or more years of experience in human resources, HR operations, customer service, or a high-volume shared services or service center environment required. Working knowledge of HR policies, procedures, and caregiver employment practices. Strong customer service orientation with the ability to manage frequent and varied inquiries. High level of attention to detail with strong data accuracy and documentation skills. Ability to handle confidential and sensitive information with discretion and professionalism. Proficiency with HRIS platforms, case management tools, document management systems, and Microsoft Office applications. ServiceNow experience preferred. Strong written and verbal communication skills. Ability to follow standardized workflows while exercising appropriate judgment. Strong organizational and time-management skills with the ability to prioritize work and adapt in a fast-paced, process-oriented environment.