Under supervision, performs a variety of work activities while providing customer service in the operation of a recreational, historic or natural resource park; interprets natural features of the area, or historic objects/artifacts for visitors; and ensures public safety by enforcing Park rules and regulations. Job Duties: Outdoor Recreation & Programmatic: - Host visitors. - assists with interpretive programs and may lead guided walks or hikes. - assists with information in response to visitor questions, directions, guidance, and concerns. Cash Handling: - Perform cashier duties at Contact Station/ Gift Shop. - Collect and account for fees for park admission and store purchases. Public & Staff Safety: - Promote the safety of park visitors and enforce Park rules and protect Park resources. - Utilize two-way radio communications system. - Confers with local officials and law enforcement officers. - Completes all necessary reports concerning incidents. Customer Service: - Provides customer service by phone and in person and respond to publics inquiries about park hours, accommodations and reservations. Knowledge, Skills & Abilities (KSAs): Knowledge of: - A working understanding of principles and processes for providing customer and personal services. - Park rules/ regulations, fees and revenue functions. - Techniques for display and interpretation of objects/ artifacts and general resources to visitors. - General office procedures. Skills in: - Public relations and information dissemination. - Customer service, active listening. - Critical thinking. - Driving and operating automotive equipment. - Basic curatorial techniques. Ability to: - Research of natural or historical information. - Performing math calculations. - First aid techniques. - Oral and written communications. - interpersonal relationships. - Deescalate upset or non-compliant visitors. Selective Preference(s): The ideal candidate for this position will have One year of customer service experience equivalent; OR a Bachelor's degree in Park Management, Forestry, Natural Resource Management, or a closely related field. Any combination of training and experience that meet knowledge, skills, and abilities may be substituted.