The City of Boise is hiring a Print & Mail Supervisor. This is a great fit for someone with experience in production and workflow-driven environments, who has strong relationship-building and communication skills, and who is customer-service focused. This role:Provides leadership and support to staff delivering centralized printing, bindery, mailing, shipping, and receiving services for the City of Boise and partner agencies. Establishes productive relationships with internal and external stakeholders through effective communication and collaboration. Oversees daily operations, ensuring efficient and reliable service while maintaining a strong focus on customer service. Works with considerable independence, exercising sound judgment and initiative under limited supervision. Why the City of Boise? The benefits are real and among the best in the Treasure Valley:Zero-cost premium medical coverage for you and your family. PERSI retirement plus employer-matched 401(k)/457 b 10 hours vacation/month (grows with tenure), 12 paid holidays, and 8 hours sick leave/month 10 weeks paid parental leave$500 annual wellbeing incentive. Tuition reimbursement and free local bus pass. Basic life and long-term disability insurance at no cost. To ensure internal equity and alignment with the approved budget for this position, offers are made within the posted hiring range. Although the hiring range is fixed, employees receive an exceptional benefits and total rewards package that enhances the overall value of employment with the City of Boise. Essential Functions Performs the full range of duties (with appropriate managerial review), including hiring, evaluating, promoting, and assigning duties; correcting inappropriate actions or behavior through communication and coaching, initiating discipline or termination as needed; and overseeing employees or a group. Performs the tasks of subordinate employees, as needed. Provides initial customer service contact, clerical and administrative support to print and mail functions. Supervises the city’s print and mail services division for all city departments and outside agencies. Conducts cost and work projections. Assists in communicating vision, goals, standards, policies and procedures. Utilizes industry-specific software, prepares printing estimates and adheres to customer timelines. Assesses binding jobs and outsource options to determine the appropriate vendor, cost and needs of the customers. Requests price quotations from outside vendors and manages all outsourced print and bindery services. Manages the customer-facing print software experience. Requests art creation or updating through community engagement design services. Sends art out for approval in preparation to print. Reviews incoming jobs for accuracy and clarity, updates as needed and prints orders and delegates them to the appropriate employee for completion. Works with vendors and administers and monitors contracts for materials and services. Conducts yearly inventories, monitors all in-house inventory levels and contracts with all supply vendors. Purchases needed materials. Prepares monthly accounting for all internal and external print and mail. Monitors the status of all United States Postal Service (USPS) mail services, generates reports, manages all USPS accounts and keeps track of current postal rates. Instructs departments in the most cost-effective methods for sending their mail. Manages citywide shipping and receiving. Assists in production and acts as backup for all positions. Trains in all aspects of print and mail operations. Drives a motor vehicle to deliver mail and print orders to multiple locations. Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time. Requirements Required Knowledge, Experience, And Training. High school diploma or equivalent and 3 years of experience in a supervisory or lead role, including experience working in a small to medium-sized print, copy and mail facility, or an equivalent combination of education and/or experience. Knowledge of: operations, administration, and supervisory principles; budgeting, purchasing, and inventory management; production planning; postal regulations and requirements; safety requirements common to the printing and mailing industries; printing and bindery operations and equipment and print management software; and computer usage including related software. Ability to: interpret and administer City of Boise policies; monitor tasks and leads operational activities of staff; direct a technically oriented agency; communicate effectively in the English language at a level necessary for efficient job performance; and perform all essential functions as assigned by an authorized employee, supervisor, and/or manager with or without a reasonable accommodation. Individuals must be capable of operating vehicles safely and have an acceptable driving record. Preferred Knowledge, Experience, And Training 5 years of experience supervising a small to medium-sized print, copy, and mail facility . year of experience with print management software . year of experience using all United States Postal Service (USPS) mail classes with extensive knowledge of postal regulations and requirements. Certified Graphic Communications Manager (CGCM) designation through the In-Plant Printing and Mailing Association (IPMA) and participation in the USPS Postal Customer Council (PCC). Licensing And Other Requirements. Valid state-issued driver's license. Special Requirements. Applicants must be able to pass:City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation. Driving Record Check. Boise Police Department Criminal Justice Information System Background Check (BPD CJIS) Working Conditions The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Efforts. While performing the duties of this job the employee is occasionally lifting/carrying up to 50 pounds. Also, the employee is rarely pushing/pulling up to 50 pounds. The noise level is occasionally moderate. Work includes sensory ability to talk, hear, and touch. Work in this position also includes close vision. Employees will sit, stand, walk, reach, and grasp. Position requires hand/finger dexterity. Working Environment. The work environment will include inside conditions, areas of dust, odors, mist and gases, or other airborne matter. Employees will also drive a vehicle as part of this position.