Conduct Guest Experience shift meetings with employees, team leads, and supervisors - Maintain a clean work area, including preparing and sweeping queue areas, work stations, ensuring that walkways/paths are free of debris, and removal of trash when necessary - Communicate with supervisor(s) regarding staffing needs and coordinate a team member's break schedule to ensure compliance with child labor laws - Ensure employees are trained at their assigned location and have proper documentation. Coach employees and administer disciplinary action when necessary. Ensure the Guest Experience team is operating in a safe and efficient manner and enforce safety guidelines - Adhere to Guest Experience standard operating procedures by maintaining proficiency in Ticketing Services, HPGO, and Arrival Experience positions - Communicate with partners regarding outstanding operational needs within the area, including, but not limited to, systems, physical maintenance, and/or inventory. Maintain, complete, and audit proper documentation, including opening/closing checklists, training checklists, batch ticketing printing, Group Sales ticket checking, Group Sales ticket distributions, season pass record entry, cashier reconciliation reports, update communication logs, and track inventory - Conduct the required amount of Internal Audits - Provide our guests with exceptional guest service, resolve all guest inquiries in a timely manner (including collaborating with other departments when needed), and adhere to department and company service expectations - Initiate positive guest interactions and maintain a thorough working knowledge of Hersheypark guest programs and upsell applicable programs Sell and track inventory items including Season Pass cups and bags. Take Season Pass and Summer Fun Card Photos for applicable visiting guests Assist with guest correspondence via email. Perform other duties as assigned Qualifications: Must be 16 years of age or older on the date of applying Must have previous experience in a customer service or hospitality environment Knowledge, Skills, and Abilities: Must be proficient in the use of Google Workspace applications Must be comfortable with the use of electronic equipment and digital ticketing software Must have the ability to effectively communicate nonverbally, verbally, and in writing, including delivering instructions/directions, and speaking clearly on radios and phones Must have the ability to remain alert and vigilant at all times Must be able to successfully attend and complete all department training requirements Must display a positive attitude, an eagerness to learn, and a professional image in compliance with Hershey Entertainment & Resorts guidelines Must have the ability to safeguard confidential information Embody Hershey Entertainment & Resorts Company core values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, Respectful of Others Must be comfortable handling cashless transactions Must have strong conflict-resolution/problem-solving skills