The Vice President, Luxury Hotel Operations & Experience is a newly established, enterprise-critical leadership role designed to elevate luxury performance across the portfolio while building the infrastructure, standards, and operating disciplines required to scale our luxury segment. This Leader will have direct leadership over a select group of Luxury and Upper-Luxury properties while also serving as a discipline advisor and strategic partner to assigned flagship and complex assets across the broader portfolio. The role is intentionally designed to blend hands-on leadership, strategic advisory, and capability-building, creating a unified luxury operating philosophy for the company. This position will lead cross-functional alignment across operations, sales, revenue strategy, marketing, guest experience, finance, and brand, while shaping a repeatable, scalable luxury playbook that supports current business goals and future ultra-luxury expansion. The Vice President of Luxury Operations will work to ensure alignment of strategy amongst the noted disciplines and proper communication between these organizations at the regional and property level to ensure a seamless and coordinated approach in company operations. This position represents a step-change in how the company approaches luxury and ultra-luxury operations moving beyond property-by-property excellence to a scalable luxury ecosystem. Key Responsibilities. Provide executive operational oversight and leadership for an assigned group of Luxury and Upper-Luxury hotels, accountable for balanced scorecard performance, profitability, brand execution, and guest outcomes. Serve as a strategic operational advisor to select high-profile and complex assets outside the direct-oversight portfolio, influencing performance without formal line authority. Partner closely with General Managers to elevate leadership capability, operational rigor, and luxury service execution. Define, refine, and operationalize distinct brand identities and asset positioning for each hotel, ensuring the luxury promise is consistently delivered and measurably experienced by guests. Guide development of guest experiences, programming, and service rituals that differentiate each property while aligning with enterprise luxury standards. Oversee and align strategies across direct sales, revenue management, marketing, distribution, and e-commerce to maximize total revenue, rate integrity, and market share. Drive disciplined cost management while protecting the guest and associate experience required in a luxury environment. Collaborate closely with Finance to ensure strong controls, capital stewardship, and sound financial governance across properties. Lead capital planning prioritization and execution, ensuring investments support asset positioning, guest expectations, and long-term value creation. Ensure programs are in place for asset inspection, brand compliance, and physical product protection across the portfolio. Ensure properties attract, develop, and retain top luxury talent, aligned with company culture and service expectations. Coach and mentor General Managers and senior leaders using a performance-based, situational leadership approach. Build bench strength and leadership readiness to support future growth and ultra-luxury expansion. Develop trusted, consultative relationships with owners, asset managers, and key stakeholders. Serve as a primary executive contact for luxury operations, articulating strategy, results, and forward-looking opportunities. Leverage data and market intelligence to identify performance gaps, competitive threats, and growth opportunities. Drive fact-based decision-making across all operational and commercial disciplines. Travel as required to support the portfolio. What are we looking for? Qualifications. Extensive hotel/resort operations experience leading Luxury properties as a General Manager, Managing Director or property-based Vice President; ultra-luxury exposure strongly preferred. Minimum 10 years of progressive hospitality operations leadership, with demonstrated success across multiple property types or complexity levels. Bachelor’s degree required. Proven executive leadership capability in team selection, mentorship, and succession planning, as well as leading change and transformation and driving accountability and enterprise-level results. Strong analytical and strategic thinking skills with the ability to translate insight into action. Deep understanding of best-in-class luxury operating practices and the ability to unify multiple disciplines under a cohesive strategy. Exceptional communication, influence, and stakeholder-management skills. Compensation:$250,000 - $275,000