Service Administrative Assistant / Mentor, you'll provide administrative support and perform specialized duties for a specific area, Store, or multiple Stores. Key Responsibilities & Essential Functions: Administration / Customer Service: Oversees Partner payroll hours auditing; determines issues needing resolution Audits payroll reports; ensures hours are listed properly; monitors XPTR reports and compares hours paid with those sent to Payroll Processes Partner profile changes and new hire information on HR / payroll systems Maintains current, accurate filing system of Partners Coordinates / tracks Store hiring needs and interviews; processes new hires; schedules training, Store orientations, and exit interviews; tracks turnover results Sorts incoming bills; distributes accounts receivable as appropriate; processes / files Store-related bills Distributes incoming mail Maintains proper inventory of Store and office supplies Schedules service repairs to maintain safe, efficient Store operations Coordinates meetings, training sessions, and special projects / activities; plans / executes Partner events and recognition programs Maintains bulletin boards and Store communications Supports management in administrative tasks (e.g., pulls / prints necessary performance appraisal data) Communicates time and attendance issues / requests to management Composes / types written correspondence Provides Partners with information about benefits, H-E-B policies and procedures, job postings, and Credit Union membership Orders / distributes Partner uniforms The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations. Qualifications & Key Requirements: Work Experience: Experience in H-E-B Stores and / or in a clerical role (preferred) Knowledge/ Skills/ Abilities: Ability to work in a fast-paced environment while keeping focused on the Customer Working knowledge of H-E-B guidelines, procedures, and benefits Advanced customer service skills Strong interpersonal skills Strong verbal / written communication skills Time-management and organization skills PC skills, including MS Office and H-E-B systems Ability to handle confidential / sensitive information Ability to manage multiple priorities and shift focus between tasks Ability to accept / adapt to change Education: Licenses/ Certifications: Physical Demands & Working Conditions: Work in a fast-paced, demanding environment that requires detailed, precision work The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Last revised: 8/1/2007