Completes Annual Competencies including Ethics and Compliance, HIPAA, Safety, Fraud and Abuse and Confidentiality/ Privacy and Security Awareness. Preserves confidentiality of the member. Utilizes independent problem solving and demonstrates ability to propose and implement creative solutions to member problems in order to achieve a high level of member satisfaction with Knova. Solutions. Completes timely and accurate documentation of member contacts in the SMA health record. Identifies health behaviors, risk factors or other concerns that would potentially improve members health if enrolled in the service. Initiates outbound contact and responds to inbound contact with identified members to facilitate enrollment in Knova. Solutions. Refers members to Company Benefits. The Contact Center Navigator provides clinical triage of members to Knova. Solutions Clinical Prevention Specialists. Conducts initial health assessments using motivational interviewing techniques or other behavioral change skills. Bachelor's degree in behavioral, social work, nursing, public health or a related field strongly preferred 2 years of experience in counseling, clinical assessment, care coordination, coaching, and/or care management strongly preferred. Active RN licensure strongly preferred. Bilingual in Spanish is a bonus. Knowledge of or ability to learn a family-centered counseling approach that emphasizes nonjudgmental empathic interaction and collaborative development and implementation of behavior change plans. Basic knowledge of workplace benefits, insurance reimbursement and EO - Bs. Detail-oriented individual with excellent organizational skills. High level of oral communication skills. Competently employ motivational strategies for encouraging individuals to explore motivation for change and enhance readiness. Intermediate proficiency with MS Word and Outlook. Ability to learn new computer-based documentation skills. Excellent verbal and written communication and interpersonal skills required. Licensure, Certifications, and Clearances:Act 34