Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come join the DES Team! The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as an Administrative Secretary II. This position requires an individual to coach, teach, mentor and provide direct support to members who have Developmental Disabilities (i.e., autism, cerebral palsy, intellectual disability or epilepsy) ranging from mild to profound. The majority of services are designed to meet personal needs of members in Intermediate Care Facilities (ICF) and group home settings. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community. Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor. Job Duties: Essential Duties and Responsibilities include but are not limited to: - Provides clerical and administrative support to ATPC unit managers as directed. Manages and ensures meetings and appointments are placed on unit managers' calendars and reserves conference rooms. Researches and responds to inquiries for information, issues and concerns requested by staff and the public both in person and by telephone. - Answers the telephone, screen calls and refers customers to the appropriate person following administration and office guidelines. Takes accurate messages and routes to the appropriate person. - Greets visitors, issues visitor passes and directs visitors; types correspondence (i.e., reports, memos, emails, etc.); creates and modifies spreadsheets and presentations. Ensures confidentiality and privacy of information. Explains and facilitates job applications for walk-in candidates. Refers unresolved customer complaints to designated departments for further investigation. - Checks in and out office and vehicle keys; schedule and coordinate use of vehicles from the motor pool. Secures and places the monies received in safe. - Provides support including mailing, scanning, faxing and copying of documents. Maintains electronic and hard copy filing systems. Knowledge, Skills & Abilities (KSAs): Knowledge in: - Switchboard operation, communication / two-way radio etiquette and operation of postal equipment - Administrative and clerical procedures and systems such as word processing, managing files and records, other office procedures - Principles and processes for providing customer and personal services - Communication, conflict resolution, mediation and collaboration techniques - Customer service practices and technique to provide good customer service Skills In: - Oral and written communication - Problem solving - Effective time management and organizational skills for managing and prioritizing tasks - Customer service techniques - Typing and data entry. Ability to: - Remain calm and professional in dealing with potentially upset guardians and other emergency situations - Use and operate standard office equipment, switchboard, computer systems (Google Chrome, Google Sheets, Google Slides, Gmail, Internet and Adobe), two-way radios, etc. - Organize and prioritize work, multi-task, and attention to detail - Learn and apply State, DES, and ATPC policies, procedures, and directives - Screen and refer incoming telephone calls to appropriate staff - Work independently or collaboratively with a group Selective Preference(s): The ideal candidate for this position will have experience: - interacting and dealing with the public in a customer service environment - operating a switchboard