The Seasonal Call Center (CSR) delivers exceptional customer service and upholds a strong commitment to Indiana taxpayers by using innovative approaches to improve accuracy, efficiency, and productivity across all areas of departmental operations and tax administration. The Seasonal Call Center (CSR) works during peak tax season. Hours will depend on your availability. You will recieve paid training and will be supported by customer service staff. Experience is preferred but not required. Bilingual skills desired, but not required. This role is at the Central DOR office at the Indiana Government Center in Indianapolis, Indiana. Free parking is included. Salary Statement: This position traditionally starts at an hourly rate of $22.00 but may be commensurate with education or work experience. A Day in the Life: Responsibilities include: Enjoys learning about a variety of the Department of Revenue tax procedures, including tax filing andpayment requirements. Provide best-in-class customer service taxpaying customers by phone in a fast-paced call centerenvironment. Apply knowledge acquired in training and utilizes resources to analyze and problem-solve. Respond to a variety of tax inquiries. Access data utilizing basic computer skills. Communicate professionally using correct grammar, spelling, and punctuation. Comply with all ethical and confidentiality requirements The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time. What You'll Need for Success: High School Diploma, GED, or High School Equivalency. High-energy. Optimism. Teamwork. Collaboration. Ability to provide open, honest, and positive communication. Commitment to continuous learning and improvement. "Let's get better every, togther." A team member who speaks up if you don’t understand or need more information. Ability to provide non-technical and technical customer service in person, in writing, or by telephone. Ability to communicate both orally and in writing using correct grammar, spelling, and punctuation. Ability to apply and understand ethics and confidentiality laws. Ability to analyze and solve problems using various resources. Able to perform essential functions with or without reasonable accommodation. Supervisory Responsibilities/ Direct Reports: This role may be utilized in a supervisory capacity based on agency needs.