The Student Athlete Injury Claims Coordinator is responsible for the administration and coordination of insurance claims related to student athlete injuries. This position serves as the primary liaison between student athletes, athletic trainers, University departments, medical providers, and insurance carriers to ensure timely reporting, accurate processing, and effective resolution of claims. The coordinator advocates for student athletes throughout the claims process while ensuring compliance with university policies and regulatory requirements. Essential Functions Claims Administration Coordinate the full lifecycle of athletic injury claims, including intake, documentation, submission, tracking, and closure. Ensure timely and accurate reporting of injuries and claims to insurance carriers. Monitor claim status and resolve issues such as delays, denials, or incomplete documentation. Maintain accurate and confidential records in compliance with University and regulatory standards. Student Support & Communication Serve as the primary contact for student athletes regarding injury-related insurance claims. Provide clear guidance on claims processes, coverage, and next steps. Communicate regularly with athletic trainers and athletics staff to ensure timely reporting and coordination. Insurance Coordination & Advocacy Work with insurance carriers to ensure proper adjudication of claims under athletic injury coverage. Assist students in navigating coordination of benefits between personal medical insurance and University-provided athletic coverage. Advocate on behalf of student athletes with insurers and medical providers to resolve billing discrepancies. Intervene proactively to prevent accounts from being sent to collections. Compliance & Documentation Ensure all required releases, authorizations, and mandatory documents (including HIPAA-compliant forms) are obtained and properly maintained. Facilitate access to medical and billing information necessary for claims processing while ensuring confidentiality. Protect patient confidentiality and adhere to all HIPAA regulations. Perform with the highest standard of professionalism and ethical decisions in accordance with university, departmental, NAIA, and NCAA regulations, policies, and procedures. Collaboration & Risk Mitigation Coordinate with Campus Health Services, Legal, Athletics, and other University departments. Analyze claims trends and assist in identifying opportunities for injury risk mitigation. Support Athletics in developing strategies to reduce claims frequency and cost. Support team members in Insurance Services. Perks Await You at Embry-Riddle! Generous Time Off: Enjoy 9 paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year’s Day. Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26. Retirement Contributions: ERAU contributes 6% of your base salary to your retirement plan and offers a 4% matching contribution – with no vesting period. Personal Leave: Relax with 12 days of personal leave for non-exempt employees or 18 days for exempt full-time employees in your first year. Qualifications. Required Education & Experience Bachelor’s degree in healthcare administration, business, risk management, or equivalent experience. Minimum of 2–4 years of experience in insurance claims management, healthcare billing, or related field. Required Knowledge, Skills & Abilities Knowledge of medical insurance processes, including coordination of benefits and secondary coverage (claims stacking). Understanding of HIPAA regulations and confidentiality requirements. Strong verbal and written communication skills. Demonstrated ability to manage multiple tasks with accuracy, urgency, and attention to detail. Strong problem-solving and organizational skills. Ability to work independently and collaboratively in a fast-paced environment. Customer-service orientation with a focus on supporting student athletes. Preferred Qualifications. Experience in collegiate athletics, higher education, or sports medicine environment. Familiarity with athletic injury insurance programs. Experience working with medical providers and insurance carriers. Physical Requirements Ability to work in a standard office environment. Prolonged periods of sitting and working at a computer.