Schedule rotates within a defined region to provide direct support to each assigned branch on a monthly basis. Ensures client transactions are processed according to policies, procedures and regulations. Resolves more complex problems and issues; referring inquiries to the appropriate staff, and exhibits the necessary follow through with clients and/or staff involved. Oversees staff in daily activities, operations and internal controls. Ensures safe deposit area operates per necessary controls. Gathers data, processes and analyzes various reports (e.g., currency transaction, returned items, etc.). Lead by example and continually exhibit interactions that develop a strong staff and meet client needs. Key components individual coaching, observations with clients, staff meetings, outbound contact opportunities, product education, closed referrals, etc. Delivers exceptional client service through their own example along with appropriate follow through with clients and associates. Leads by example by performing cash handling, safe deposit, and other operational and sales referral responsibilities. Handles complete operations of multiple branches and their vaults. Maintains knowledge of security and safety policies and strictly adheres to established procedures; assures internal controls are in place and proper procedures are being followed. May represent JFG in various community or civic functions to further enhance JFG’s image and develop additional business. Candidates must adhere to our professional dress code, which includes wearing Johnson Financial Group logo apparel. Name tags must be worn at all times. Exceptions for religious or medical needs must be pre-approved by Human Resources. JOB REQUIREMENTS – EDUCATION, KNOWLEDGE AND SKILLS - Bachelor’s Degree preferred; relevant work experience will be considered in lieu of degree . years in an operational financial services role. Supervisory experience to lead a team to exceed goals. Proven ability to exceed goals. Strong communication, problem solving and decision making skills. Demonstrated effectiveness in managing operational requirements. Strong knowledge of products and services. Solid knowledge of branch transactions and operations processing. Ability to cross sell and refer products and services. Willingness to travel to multiple locations on a regular basis. Come as you are. Our culture embraces diversity, equity, & inclusion; one where everyone feels valued and heard. For more information on JFG's culture and diversity efforts, including our employee resource groups, please visit the Diversity section of our career website.