Customer Service Representatives are the frontline contact for the Bureau of Motor Vehicles. You will provide timely and accurate customer service utilizing good communication skills, computer skills, and on-the-job training. You will assist Hoosiers with a broad scope of BMV needs. This role will serve at the Columbus, Indiana, BMV Branch Office. Branch hours are:Sunday: Closed. Monday: Closed. Tuesday: 9:00 am - 6:30 pm. Wednesday: 9:00 am - 5:00 pm. Thursday: 9:00 am - 5:00 pm. Friday: 9:00 am - 5:00 pm. Saturday: 9:00 am - 12:30 pm Pay Rate:This position traditionally starts at an hourly rate of $15.17. A Day in the Life: The essential functions of this role are: Use your job knowledge to conduct customer transactions. Answer customer questions and provide guidance. Assist with the daily opening and closing of the branch. Check transactions to ensure accuracy, timeliness, and proper accounting. Work with leadership to resolve escalated customer concerns and system problems. File applications as completed throughout the day. The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time. What You'll Need for Success: Individuals in this role should minimally be able to articulate or demonstrate the following: Top-notch communication skills. A high level of critical thinking and the ability to troubleshoot. Ability to process cash and card transactions. Ability to travel up to 20 percent of the time to branch. locations, training, or branch-related community activities. Ability to perform essential functions with or without reasonable accommodation. A degree is not required. However, a High School Diploma or High School Equivalent (HSE) and customer service experience applying the outlined knowledge, skills, and abilities in a similar role may be considered. Supervisory Responsibilities/ Direct Reports: This role may be utilized in a supervisory capacity based on agency needs.