Analyze new and revised legislation which govern social services and/or child support programs to determine impact upon operations; analyze existing operations and procedures within an assigned area. - Conduct studies and make recommendations for procedural or organizational changes including staffing requirements and costs; plan and coordinate the implementation of program changes with systems (EDP) and other departmental areas. - Oversee general complaint function: investigate complaints involving various social services and child support programs. - Develop and review departmental policies and procedures to ensure compliance with state and federal legislation, regulations, and directives. - Compose, organize, and revise departmental policy and procedure manuals; may plan and coordinate the development of new and revised programs, contracts, and interagency agreements with department staff, other County departments, and community agencies. - Act as a technical expert or resource person to department staff and other interested individuals regarding social services and/or child support program policies, and procedures. - Research, analyze, and prepare recommendations regarding special projects assigned by the Executive or Assistant Director of First 5 Riverside, or other administrative staff. - Compose selected correspondence, reports, and directives for use by the Director and designated staff members in public hearings and meetings with state officials. - Correspond with and act as a department liaison with various state agencies and departments; may serve as a department representative on various social services assistance committees. MINIMUM QUALIFICATIONS OPTION I - Education: Graduation from an accredited college or university with a Bachelor's degree in social welfare, social or behavioral sciences, social/human services, counseling, or a closely related field. Additional caseworker experience in the program for which the position is being filled may be substituted for the required education on the basis of one year of experience for 30 semester or 45 quarter units of college level coursework. Experience: One year of lead or supervisory caseworker experience in the program for which the position is being filled. OPTION II - Experience: One year of experience comparable to a Program Specialist I in a Department of Social Services. Knowledge of: Principles, philosophies, and operations of social services and/or child support programs; the federal, state, and local social services and/or child support programs and their supporting legislation; available sources of social services rules and regulations; principles of organization, planning, research and analysis. Ability to: Interpret new and revised regulations and project possible and/or probable impacts to the department; develop, revise, and implement departmental operating policies and procedures; define organizational, procedural, and resource allocation problems; collect, organize, and evaluate pertinent data, define and validate conclusions, identify alternative solutions and project consequences of decisions and recommendations; may perform mathematical and statistical computations required for cost analysis, reports, and record keeping; prepare clear, concise, and complete reports, correspondence, directives, and manuals; speak effectively in groups and individual situations; establish and maintain effective line of communication and working relationships at all organizational levels; give and follow oral and written instructions; work in the presence of changing priorities and tight time schedules; operate a microcomputer and use a variety of applications software packages. Other Requirements. License: Possession of a valid California Driver's License is required for this position. Testing: This is a bilingual required recruitment. All qualified applicants will be required to take an un-proctored Spanish assessment exam.