Managing Director - Station Operations Center

San Francisco

Saturday, 13 June 2026

Leads a team of over 150 employees, both union and non-union. Responsible for coordinating operational performance delivery, tracking, and reporting, implementing performance improvement initiatives, facilitating cross-divisional communication, and overseeing short- and long-term planning functions at SFO, including flight scheduling and NOC partnership. Acts as the primary liaison with Federal and City agencies, leading coordination efforts with the airline community. Accountable for promoting the Station Safety Culture. Demonstrates a high level of expertise in operations, management, coordination, technology, and financial subject areas. Proven track record of making well-informed decisions through careful planning, constant improvement, analytical thinking, dedicated leadership, and an outstanding dedication to delivering exceptional operational performance. Committed to achieving results through effective leadership, direction, alignment, and motivation. Coordinates all Move team functions as well as the primary liaison for local ATC and the UA system and local ATS team. Station Operational Performance. Serves as the station quarterback, leading operational performance. Ensures Performance metrics achievement, through tracking, reporting, and analysis. Responsible for management of SOC policies/programs and goal achievement. Primary Liaison for United Express operations and our NOC (network ops center)Responsible for running the Move Team and ensuring the safe and efficient movement of aircraft Station Safety & Security. Ensures departmental Aircraft Damage & LTI goal achievement. Participates in Cross Divisional Safety Committee (Safety & Accident Review Boards action meeting)Primary Responsibility for Security Plan development and execution (AOSSP, GSC, and Oversight)Responsible for Station Emergency Procedures and Emergency Response plan implementation. Serves as Government agency liaison for United Airlines at (TSA, FAA, DIA, CBP, DPD, DFD)Financial Performance. Manages a $10 million expense budget. Taxi Time Reduction. APU Burn Reduction. Employee Activities. Ensures Courteous, Caring & Respectful work environment. Responsible for implementing training programs. Builds a strong team and fosters a positive employee cultureSupports community engagement functions. Supports talent management and succession planning Qualifications. Qualifications -(Minimum Qualifications):Bachelor’s degree or equivalent experience 10 years of relevant professional experience. Minimum 3-5 years leadership experience in an Airport Operations Environment. Ability to make real-time decisions. Excellent verbal and written communication skills. Responsible for a 24-hour, 7 day a week operation. Must have the ability to work weekends and travel when required. Must be legally authorized to work in the United States for any employer without sponsorship. Successful completion of interview required to meet job qualification(Preferred Qualifications):Previous experience managing operations in a unionized setting. Extensive expertise in Hub operations including customer service, ramp operations, and business insight. Motivated individual that has demonstrated leadership ability in large department environment. Outstanding interpersonal skills and Project Management Experience. The base pay range for this role is $201,400.00 to $262,250.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

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