Account Manager - SaaS - Hybrid Downtown Boston

Boston, Massachusetts

Saturday, 13 June 2026

Manage and nurture relationships with existing clients to ensure retention and growth. Sales role focused on upsell / cross sell within existing accounts. Work closely with clients to maximize revenue growth. Act as the primary point of contact for client inquiries, resolving issues promptly and professionally - work with Customer Service and Customer Support teams as needed. Collaborate with internal teams to deliver tailored solutions that meet client needs. Track and report on client account activity, including sales performance and customer feedback. Develop strategic account plans to align with business objectives and client goals. Stay up to date with industry trends and competitor offerings to provide valuable insights. Support the sales team in achieving overall revenue targets and business growth. . . The Successful Applicant. A successful Account Manager should have:A strong background in account management or sales within the Saas sector .-10 years of total experience, 3-5 years in a Saas Account Management role. Exceptional communication and interpersonal skills to build lasting client relationships. A results-oriented mindset with a focus on meeting and exceeding targets. Proficiency in using CRM tools and managing client data effectively. Ability to analyze client needs and provide customized solutions. Excellent organizational skills to manage multiple accounts simultaneously.

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