Greet and assist patients upon arrival, ensuring a courteous and efficient check-in process. Monitor patient flow to support timely and effective service delivery. Accurately verify and update patient demographic and insurance information. Complete registration for walk-in patients and ensure all records are current. Verify insurance benefits and determine patient financial responsibility. Collect copays, deductibles, outstanding balances, and estimated payments. Follow financial clearance policies for non-urgent services, including authorization requirements. Identify patients requiring financial assistance and refer to Financial Counseling as appropriate. Perform visit closure activities including patient check-out, scheduling follow-up appointments, and providing necessary documentation. Maintain working knowledge of Medicare, Medicaid, and third-party payer guidelines, including pre-authorization requirements. Communicate customer service concerns and process improvement opportunities to leadership. Meet established productivity and accuracy standards (minimum 98% accuracy rate)Foster positive relationships with patients, families, and clinical staff to support effective communication and care coordination. Skills & Qualifications. Strong problem-solving and critical thinking skills with the ability to interpret data and make informed decisions. Knowledge of Medicare, HIPAA, EMTALA regulations, and insurance pre-certification requirements. Basic understanding of medical terminology, human anatomy, and clinical procedures. Excellent verbal and written communication skills with a professional and customer-focused demeanor. Ability to handle confidential information in accordance with organizational policies. Proficiency in Microsoft Outlook, Word, Excel, and registration systems (ADT preferred)Basic math skills, including calculating balances, percentages, and patient financial responsibility. Ability to work independently in a fast-paced, high-volume environment while prioritizing tasks effectively. Work Environment. Standard office/clinical environment. Prolonged periods of sitting throughout the workday. Occasional lifting of up to 10 lbs. Regular use of office and registration equipment. Our Commitment to You: