The Process Coordinator assists the EVS management team by ensuring cleaning processes are performed correctly throughout the facility. This role acts as an extension of the Supervisor and involves learning all supervisory tasks while providing hands-on support. Key Duties Include: Quality Inspections: Conducting regular quality inspections to ensure EVS processes are being followed correctly High Touch Cleaning Audits: Completing glow germ audits to verify that high touch points are being cleaned according to protocol Nurse Rounding: Conducting weekly or biweekly rounds with Nurse Managers to discuss where the EVS team performed well and areas for improvement Patient Care Rounding: Engaging directly with patients to ensure satisfaction with cleanliness standards Service Recovery: Handling patient complaints by discussing issues with patients, ensuring corrections will be made, and having discussions with team members responsible for the patient rooms Staff Competency Validation: Completing competencies on staff members and validating that processes are being followed. Shift Management: Completing start and end of shift team engagement, including distributing phones, assigning positions at the beginning of shifts, and collecting phones and signing team members out at the end of shifts Supply Facilitation: Providing supplies to EVS staff throughout the shift as needed Direct Assistance: Assisting with EVS cleaning duties when needed Required Experience Minimum of 1 year of previous lead/manager experience is required Minimum of 3 years of previous hospital/healthcare cleaning experience is preferred Education Requirements A High School diploma or equivalent is preferred. Essential Skills Communication: Ability to read, write, and understand the English language; communicate effectively with patients, visitors, and staff Professional Communication Skills: Must demonstrate professional communication abilities in all interactions Leadership and Teamwork: Strong leadership and teamwork skills are essential Multitasking and Prioritization: Must be able to multitask and prioritize tasks efficiently Technical Proficiency: Ability to navigate computers and email, as well as troubleshoot phones and scanners Career Development Aspect This position is specifically designed as a stepping stone to formal leadership. It provides an opportunity to learn everything a supervisor is responsible for while gaining hands-on experience in an informal leadership capacity. This makes it an excellent developmental role for those aspiring to move into formal EVS management positions. Safety and Standards The position requires maintaining a safe and clean environment at all times while observing safe practices, infection control measures, customer service standards, and departmental policies. Perks & Benefits at Froedtert Health Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following: Paid time off. Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities. Academic Partnership with the Medical College of Wisconsin. Referral bonuses. Retirement plan - 403 b. Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics. Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.